Trade Sales Consultant

Pella Products of Houston is an independently owned and operated distributor of Pella Corporation windows and doors serving homeowners, trade professionals, builders, and commercial customers throughout the Houston market. Our teams support the customer experience from product selection and order fulfillment through delivery, installation, service, and ongoing support. We are committed to quality workmanship, responsive communication, safe and efficient operations, and continuous improvement. By working across Sales, Customer Service, Project Coordination, Installation, Service, Warehouse, and Delivery, we strive to earn trust, strengthen customer relationships, and deliver exceptional experience consistent with our Vision and C.O.U.R.A.G.E. values. Vision and C.O.U.R.A.G.E. Values Our Vision: To be Houston's most trusted window and door partner, delivering exceptional experiences rooted in integrity and C.O.U.R.A.G.E. Caring: Showing genuine concern for customers, teammates, and our community. Ownership: Taking responsibility for our actions, decisions, and results. Unity: Working together with trust, collaboration, and a team-first mindset. Respect: Valuing each person's time, effort, and perspective. Accountability: Doing what we say and holding ourselves to high standards. Growth: Continually learning, improving, and evolving as individuals and as a team. Excellence: Going beyond expectations in the quality of our work and service. Position Summary The Trade Sales Consultant drives profitable window and door sales within assigned Houston territory by acquiring new accounts and growing relationships with builders, contractors, professional remodelers, architects, designers, and other trade partners. This outside business-to-business sales role takes ownership of territory development, customer relationships, and achievement of sales, booking, margin, and customer satisfaction goals. The consultant manages the sales cycle from prospecting and early product selection through quoting, order placement, and coordination of project completion. The primary focus is field-based selling at job sites and customer offices, supported by planned prospecting, consultative product recommendations, and reliable follow-up. Most working time is spent developing new business and growing accounts within the assigned territory. Essential Duties and Responsibilities Business Development and Account Growth Prospect for and secure new trade business through jobsite visits, cold calls, networking, referrals, lead follow-up, and face-to-face selling. Develop and maintain relationships with builders, contractors, remodelers, architects, designers, and other trade partners. Grow existing accounts and increase the share of customer purchases through proactive relationship management, consistent service, and identification of new project opportunities. Represent Pella at architecture and design firms, industry associations, builder events, and other relevant networking functions. Meet or exceed individual sales, booking, profitability, activity, and customer satisfaction goals established by management. Consultative Sales and Technical Product Support Assess project needs and recommend appropriate window and door solutions using a consultative, value-based sales approach. Read and interpret plans, specifications, blueprints, and relevant drawings; prepare accurate product takeoffs and identify questions requiring clarification. Influence product selection early in the project lifecycle by working with customers and internal experts on plans, specifications, applications, and value-driven product solutions. Maintain working knowledge of Pella products, applications, manufacturer installation guidelines, competitive offerings, and relevant construction requirements. Explain measuring procedures and manufacturer installation guidelines; verify or coordinate opening measurements as required for accurate ordering. Negotiate within approved pricing and discount authority, address objections, and secure customer commitments. Quoting Ordering and Project Coordination Prepare complete, accurate quotes and orders in accordance with project requirements and company processes. Confirm product configurations, quantities, dimensions, scope, pricing, and customer approvals before order submission. Coordinate with Operations, Project Coordination, Installation, Service, and other departments to communicate project requirements and customer expectations. Provide timely updates on order status, schedules, changes, and issues affecting the customer or project. Respond to customer concerns and coordinate internal resources to resolve issues promptly. Partner with Accounts Receivable to address billing, credit, and payment concerns. Pipeline Management and Communication Maintain accurate customer contacts, activities, opportunities, quotes, and follow-up tasks in the company CRM. Manage long sales cycles through organized follow-up, clear next steps, and timely communication. Provide forecasts, pipeline updates, and account information requested by management. Keep the manager informed of significant opportunities, customer concerns, project risks, and competitive activity. Participate in product training, sales meetings, and ongoing professional development. Performance Expectations Achievement of assigned sales and margin goals. Consistent prospecting, account growth, and planned field activity. Accurate quotes, orders, CRM records, and sales forecasts. Timely customer communication and effective resolution of concerns. Adherence to pricing, selling processes, safety requirements, and company policies. Professional collaboration and conduct consistent with Pella Products of Houston’s Vision and C.O.U.R.A.G.E. values. Qualifications and Skills Two or more years of outside business-to-business sales or territory management experience preferred; equivalent relevant experience and demonstrated sales success may be considered. Bachelor’s degree preferred but not required; equivalent education and experience considered. Experience selling windows and doors, building materials, construction products, or related solutions preferred. Knowledge of the Houston new construction and remodeling market and an established professional network are preferred. Ability to interpret construction plans and specifications and prepare accurate product takeoffs. Demonstrated ability to open new accounts, negotiate, address objections, close sales, and develop long-term customer relationships. Strong organization, time management, attention to detail, and ability to manage multiple customer projects and priorities. Strong analytical, problem-solving, arithmetic, written communication, and verbal communication skills. Proficiency with Microsoft 365, CRM systems, and mobile devices; ability to learn company-specific software. Ability to work independently, remain responsive to customers, and keep management informed. Valid driver’s license and driving record that meet company requirements. Work Environment Physical Requirements and Travel This role primarily works in the field within an assigned Houston-area territory, with visits to jobsites, builder and contractor offices, customer locations, showrooms, and company functions. Most travel is local. Work is generally conducted Monday through Friday, with flexibility for customer appointments, occasional evenings, and weekends as needed. Reliable transportation is required. Any remote or home-office arrangement is subject to company approval. The role regularly involves driving, sitting, standing, walking, using computers and mobile devices, handling product materials, reaching, and communicating. Jobsite visits may require climbing, balancing, stooping, kneeling, crouching, or crawling. Product sample handling may involve regularly lifting up to 10 pounds, frequently lifting up to 25 pounds, and occasionally moving items up to 50 pounds using appropriate assistance and safe handling methods. Noise levels and site conditions vary. Employees must follow company and jobsite safety requirements. Compensation and Benefits Performance-based compensation, uncapped earning potential, and any monthly bonus opportunities are governed by the approved Houston compensation plan. Auto and cellphone allowances are provided as specified in that plan. Eligible employees may participate in company medical, dental, vision, retirement, paid time off, and paid holiday benefits, subject to applicable plan terms and company policies. Training, professional development, and career growth opportunities support ongoing success. Why Join Pella Products of Houston Represent an established premium window and door brand with a strong market presence. Work with supportive leadership and a collaborative team. Build lasting trade partnerships and help grow the Houston market. Develop technical and sales expertise through ongoing training and career development. Pella Products of Houston is an equal opportunity employer committed to providing a workplace free from unlawful discrimination, harassment, and retaliation. Employment decisions are based on qualifications, job requirements, and business needs, consistent with applicable federal, state, and local laws. Preemployment Requirements Employment is contingent upon satisfactory completion of applicable background checks, required drug screening, and verification of employment eligibility, in accordance with applicable law. Position Expectations The primary duty of this position is making sales within the assigned territory, with regular customer and jobsite visits away from company offices. The consultant is expected to independently plan territory activity, prioritize customer opportunities, and keep the manager informed of results and concerns. The consultant is accountable for individual performance, professional conduct, and adherence to company policies, approved pricing authority, and the Trade Selling Process. Disclaimer and Acknowledgment This job description describes the general nature and level of work assigned and is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified based on business needs, subject to applicable law. Employment remains at will unless otherwise provided in a written agreement signed by an authorized company representative. #J-18808-Ljbffr