Contract Service Desk Analyst I
Purposelink Recruitment
Job Description
Job Description
Job Title: Service Desk Analyst I Contract
Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be providedrequired
- Associate degree or higher
- Help Desk Support (1+ years)
- Microsoft Windows (1+ years)
- Active Directory (1+ years)
- Citrix (1+ years)
- 1+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
We are currently seeking a highly motivated and skilled Service Desk Analyst I to join our team. This is a full-time position that requires an associate degree or higher.
Job Summary: As a Service Desk Analyst I, you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for IT-related issues
- Respond to incoming calls, emails, and tickets in a timely and professional manner
- Identify, diagnose, and resolve technical problems for clients
- Escalate complex issues to the appropriate teams for further resolution
- Document all support activities and resolutions in our ticketing system
- Collaborate with team members to continuously improve processes and procedures
- Participate in on-call rotation for off-hours support as needed
- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients
Requirements:
- Associate degree or higher in a related field
- Minimum of 1 year of experience in help desk support
- Proficiency in Microsoft Windows operating systems
- Experience with Active Directory and Citrix
- Familiarity with Microsoft Office applications
- Available for off-hours support on a rotating basis
- Knowledge of Microsoft Azure is a plus
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a dedicated and enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.
$22 per hour
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