Branch Manager Personal Care Services

Job Description

Job Description

Location: Knoxville, TN
Position: Branch Operations & leadership
Coverage Territory: Knox county and surrounding areas
Remote/Virtual Position : No

Salary: $50k –$65k/ annually + bonus opportunity

Schedule: Monday - Friday; 8:00am - 5:00pm + on-call rotation

Offers Based on Years of Experience

Responsibilities

Reimagine Your Career in Personal Care Services: Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best Branch Manager You Can Be

If you meet these qualifications, we would love to meet you:

• High School Diploma/GED
• Bachelor’s degree preferred
• Two years of branch or department supervisory experience required
• Two or more years in Process, Team Management, and Client Facing experience.
• One or more years of Business Development and Reporting experience preferred
• Home Care or Staffing Experience preferred

Responsibilities:

As a Branch Manager, you will:

• Responsible for providing overall strategic and operational leadership to the branch.
• Responsible for business development initiatives and managing all functions necessary to ensure operational, service, and sales methods, strategies, and goals are aligned with company and division business objectives.
• Responsible for oversight and day-to-day activities of all office staff, to include recruiting, hiring, activity, assessment, staffing/scheduling, risk management requirements, payroll & billing requirements, and all compliance and human resources need
• Responsible for the overall quality and depth of the Care Partner pool
• Responsible for the overall service levels we provide to our clients and referral sources and will act as Client Care Advocate when applicable.
• Responsible for managing pay and bill ratios, and associated gross margin, per budgeted expectations
• Communicates procedural changes to office staff and ensures compliance
• Responsible for the coding and approval of Care Center Accounts Payable activities
• Oversees management of petty cash and office funds to ensure proper handling as applicable
• Full P&L responsibilities of the Branch; revenue generation and recognition, gross margin management, expense management impacting bottom line contribution, tracking and follow-up of Accounts Payable and Accounts Receivable to meet budget expectations
• Responsible for achieving and maintaining exemplary standards in the care of our clients and our referral sources

Our Investment in You

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
• Programs to celebrate achievements, milestones, and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Qualifications

Come As You Are: At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.