Senior Service Engineer

Senior Field Service Engineer

We are seeking a skilled and motivated Senior Field Service Engineer to join our team. In this role, you will own the maintenance and troubleshooting for advanced battery systems for clients across various industries. You will serve as the technical expert onsite, ensuring optimal performance, safety, and own customer relationships.

*This is an on-site role near Winslow, AZ and Holbrook, AZ

Key Responsibilities

• Diagnosing and troubleshooting electrical, mechanical, and software issues for battery systems both remotely and on-site.
• Foster continuous improvement and collaboration across cross-functional teams.
• Develop subject matter expertise on hardware/software systems and act as the primary technical resource for complex issues.
• Act as a resource for junior team members on complex technical issues.
• Support knowledge sharing and collaboration within the team.
• Manage third party contractors
• Provide onsite technical support and training to customers on system operation and safety.
• Document service activities, maintenance records, and technical reports accurately.
• Ensure compliance with industry safety standards and environmental regulations.
• Respond to emergency service requests and resolve issues under time-sensitive conditions.
• Ensure compliance with contractual terms, conditions, and service-level agreements
• Other duties as assigned

Required Qualifications and Experience

• Bachelor's degree Electrical Engineering or equivalent preferred, or combination of experience and 2-year technical certificate accepted.
• 5+ years managing customer relationships
• 8-10 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier).
• Demonstrated experience leading safety efforts in an operational setting.
• Must possess strong customer service mindset and a desire to take on tough and challenging projects
• Strong communicator (written and verbal)
• Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)
• Demonstrated proficiency in Linux.
• Previous experience with NetSuite.
• Ability to read construction drawings including network and electrical drawings
• Knowledge of industry standards (e.g., OSHA, NFPA, IEEE).
• Ability to travel up to 20% of time, occasionally on short notice.
• Customer-focused mindset with strong interpersonal skills

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.

Equal Opportunity Employer At Fluence, we believe great teams are built on a collaborative and connected culture. We're proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.

Work Authorization To join our team, you'll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.