Safety Service Technician

Lead Safety Service Technician - FRS

Vacancy Location: Miramar, Florida, US

Engagement Type: Permanent, Full-Time

Survitec is the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land, and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries, partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

The Role

Here at Survitec, we are currently recruiting for a Lead Safety Service Technician – FRS to join our team based in Miramar, Florida.

Survitec Safety Solutions US LLC is looking for a detail-oriented, good communicator with an administration background and technical background to join our team. In this role, you will be responsible for supporting the Survitec Operational Trainers, ensuring the Third-Party Service Stations receive the right training information, notices, training materials, and support for their technicians to succeed in completing their development. Aids the Service Network Manager and Survitec Trainers in developing and coordinating the annual training and auditing calendar, ensuring that the needs of internal and external third-party service providers are met.

This is not just another job; this is your career.

What You Can Expect from the Role

Key Responsibilities:

• Supports the Service Operations Manager by carrying out site opening/closing procedures, safety walks, and allocating work to self and other members of the team.
• Supports team members in becoming competent by providing on-the-job coaching and support to help develop understanding and troubleshooting skills in one or more service product lines; supports formal sign-off competencies by providing on-the-job assessment of team members working effectively to Survitec standard.
• Delivers servicing installation, maintenance, and repair activity to quality and safety standards and according to standard work routines, focusing on delivering key performance metrics.
• Actively seeks opportunities to drive controlled continuous improvement, identifying and communicating process improvement opportunities, so they can be considered for implementation across the whole service footprint.
• Represents Survitec professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements.
• Help specialists set up and test new products or processes; install complex systems according to training and competence level, seeking guidance and support where needed.
• Carries out preventive maintenance inspections, identifying and diagnosing any requirement for equipment and systems emergency repairs.
• Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure one's own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure.
• Works with the Service Operations Manager to devise own monthly schedule, ensuring appropriate operational manpower.
• Follows Survitec Health, Safety, and Environment policies, procedures, and mandatory instructions; identifies and mitigates risks to safeguard the environment and the well-being of self and others.
• Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce.
• Develops and maintains an understanding of relevant technology, external regulation, and industry best practices through ongoing education and reading specialist materials.
• Follows stores' requisition processes to maintain accurate stock levels and records.
• Works with business improvement colleagues to implement the standard toolkit and uses experience and work knowledge to contribute to problem solving for process variance, identifying root cause and appropriate corrective actions.
• Creates an environment where everyone in the team can live the Survitec Values.
• Creates an environment where our people feel valued, appreciated, and free to be who they are at work.
• Understands, upholds, and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment.

Skills

Holds self and others accountable to meet commitments, builds strong customer relationships, and delivers customer-centric solutions.

Develops and delivers communications that convey a clear understanding of the unique needs of different audiences.

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Makes good and timely decisions that keep the organization moving forward.

Plans and prioritises work to meet commitments aligned with Survitec goals

Consistently achieves results, even under tough circumstances

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

Experience and Qualifications

Educated to High School level, with 4 GCSEs or equivalent

3 – 6 years of job-related experience enables the practitioner to operate at a fully competent level across the service lines listed below, providing technical guidance and support.

Technical & Mechanical ability

Fire Suppression and Prevention systems such as CO2 HP system, Foam System, Dry Powder System, LAFF (Water Mist) System, Fixed Clean Agent System

Portable Fire Extinguishers

Breathing Air equipment

Why You Should Work for Us

Professional Development Opportunities

Additional day off to celebrate your birthday

Employee Assistance Programme

Workplace Reward & Recognition scheme

Health, Dental, Vision, Long-Term Disability, and Life Insurance Cover

Retirement Benefit (401k plans – match up)

Bi-weekly Pay Date

13 fully paid statutory holidays

Up to 80-160 hrs annual leave (Depending on length of service)

Our Values

Drive, Collaboration, Innovation, and Resolve — are the foundation of our culture. They guide our actions, shape our decisions, and define how we work:

Drive: We are driven by powerful passion. We take bold action and live our purpose with unwavering commitment.

Collaboration: We break down silos and bring our talents together to realize our ambitions with collective strength and accountability.

Innovation: We have a pioneering spirit to push the boundaries and create value by challenging convention and always improving.

Resolve: We are agile, pro-active problem solvers who anticipate change and transform challenges into opportunities.

As a proud member of the team Trusted to Protect Lives, you'll be empowered to make a real difference.

We aim for excellence in everything we do!

How to Apply

To apply, please click the Apply button and submit your application via our website.

Career site (csod.com)

Please note, we do not accept direct applications via email, nor do we accept speculative CVs from recruitment agencies.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.