Departmental Analyst 9-P11 - HS Customer Support Section

Departmental Analyst 9-P11 - HS Customer Support Section

Print (

Apply



Departmental Analyst 9-P11 - HS Customer Support Section

Salary

$25.85 - $40.51 Hourly

Location

Lansing, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

3901-26-HS-MCMCS-143-FILL

Department

Health and Human Services - Central Office

Opening Date

06/09/2026

Closing Date

6/16/2026 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

• Description

• Benefits

• Questions

Job Description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan ( .

Departmental Analyst 9-P11

Position is responsible for review and analysis of applications and financial participation for individuals who are applying for Children’s Special Health Care Services (CSHCS) program coverage. Assume overall responsibility for the management of an assigned caseload of clients with long-term, complex medical needs. Analyze and interpret program and department policies to make appropriate decisions concerning the caseload. Serves as the key resource person to carry out CSHCS policies and objectives of promoting community based, family centered, coordinated care by providing program expertise and consultation to local public health departments, health care providers, clients and members of the public and other state agencies.

Position Description (

Job Specification

To be considered for this position you must:

• apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.

• relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.

• attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.

• attach a cover letter.

• if applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions (

Required Education and Experience

Education for Departmental Analyst 9-P11

Possession of a bachelor's degree in any major.

Experience for Departmental Analyst 9-P11

Departmental Analyst 9

No specific type or amount is required.

Departmental Analyst 10

One year of professional experience.

Departmental Analyst P11

Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Additional Requirements and Information

The physical location of this position is 400 S. Pine, Lansing MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.

• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.

• Suitable lighting, furniture, and utilities.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

Departments reserve the right to close postings prior to the closing date based on the volume of applications received.

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

For information about this specific position, please email View email address on click.appcast.io . Please reference the job posting number in subject line.

Follow us on LinkedIn ( for more job opportunities!

#MDHHSjobs #Veteranfriendly #Careerswithpurpose #CommunityHeroes

MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator ( for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information ( to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

DEPTALT - Do you possess one of the following? A bachelor's degree or higher in any major. If so, please attach a copy of your official college transcripts; OR at least one year of professional level experience in the state of Michigan classified service.

• Yes

• No

02

DEPTALT – Please select your level of experience:

• None to one year of professional experience.

• One to two years of professional experience.

• Two to three years of professional experience.

• At least three years of professional experience.

03

From the options below, which accurately describes your current status? (A current state employee works for an actual state department such as the Department of Corrections, the Department of Transportation, etc.)

• A current Michigan Department of Health and Human Services (MDHHS) employee

• A Michigan Department of Health and Human Services (MDHHS) employee in layoff status

• A current State of Michigan (non-MDHHS) employee

• A State of Michigan (non-MDHHS) employee in layoff status

• None of the above

04

Do you have any substantiated cases of abuse or neglect reported on the Department of Health and Human Services Central Registry?

• Yes

• No

05

Do you have an Intentional Program Violation from the Department of Health and Human Services?

• Yes

• No

06

Do you have any objection to being finger printed or drug tested?

• Yes

• No

07

Did you attach a cover letter and a copy of your resume to your application? (Failure to do so may result in your application being screened out.)]

• Yes

• No

08

Are you a current MDHHS employee classified as a Departmental Analyst 9-P11 interested in moving to the same classification and level at this location?

• Yes

• No

09

Did you attach a copy of an official college/university transcript to your application? (Failure to do so may result in your application being screened out.)

• Yes

• No

10

Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Please select all that apply.

• I have been dismissed within the last two years

• I have resigned in lieu of discipline or dismissal within the last two years

• I have been suspended without pay within the last two years

• I have received a written reprimand within the last two years

• I have received an unsatisfactory rating within the last two years

• I have signed a last chance agreement with MDHHS within the last two years

• I certify that none of the above circumstances apply to me

11

**If you selected that you have been dismissed within the last two years, resigned in lieu of dismissal within the last two years, suspended without pay within the last two years, received a written reprimand within the last two years, received an unsatisfactory rating within the last two years, or signed a last chance agreement with MDHHS within the last two years, please provide an explanation below. If none of the above apply to you, please enter 'N/A'.

12

Describe a time when you had to navigate cultural differences in a professional or work setting.

13

From the list below, please select the following Microsoft software applications you have working knowledge or experience with:

• Word

• Excel

• PowerPoint

• Teams

• None

14

Please describe your understanding of the Children’s Special Health Care Services program. If your response does not fit in the box below, please write "see attachment" in the box and attach your response as a separate document to your application materials.

15

Do you have knowledge of/experience with CSHCS policies, processes, and program requirements?

• Yes

• No

16

Please describe your knowledge of/experience with CSHCS policies, processes, and program requirements.

17

Please describe your knowledge/experience with information systems such as the CSHCS database, Community Health Automated Medicaid Processing System (CHAMPS), Document Management Portal (DMP) and FileNet. If your response does not fit in the box below, please write "see attachment" in the box and attach your response as a separate document to your application materials.

18

Please describe your experience with the CSHCS enrollment process and any experience you have assisting Local Health Departments, Medicaid Health Plans, and other provider organizations with CSHCS enrollment barriers. If your response does not fit in the box below, please write "see attachment" in the box and attach your response as a separate document to your application materials.

19

What is your understanding of health equity and how the social determinants of health impact public health initiatives? If your response does not fit in the box below, please write "see attachment" in the box and attach your response as a separate document to your application materials.

20

Please describe your understanding of HIPAA. If your response does not fit in the box below, please write "see attachment" in the box and attach your response as a separate document to your application materials

Required Question

Employer

State of Michigan

Department

Health and Human Services - Central Office

Address

Office of Human Resources

235 S. Grand Ave.

Lansing, Michigan, 48933

Apply

Please verify your email addressVerify Email