Call Center Site Lead

Overview We are looking for individuals who want to join our team. Job Opportunity: Call Center Site Lead – Camp Pendleton, California. Start Date: Immediate. Schedule: Full-Time (40 hours/week) – Monday through Friday 08:00-16:30. Make a Difference Behind the Mission. Are you an experienced leader with a proven track record in case management and call center operations? You will lead a team that directly supports U.S. military service members and their families. This opportunity is a fit for a military spouse, veteran, or someone with first-hand experience supporting military life, offering professional fulfillment and the chance to lead a mission-focused team. French Consulting is seeking a Site Lead to oversee daily operations, manage team performance, and ensure exceptional service delivery at U.S. military installations. You will provide strategic leadership while maintaining operational excellence and contributing to real-world impact for military communities. What You’ll Do Site Operations & Management: Oversee daily site operations, ensure services meet quality standards and contract requirements. Monitor performance metrics and implement improvements to enhance service delivery. Ensure compliance with company policies, contract specifications, and federal regulations. Serve as the primary point of contact for on-site operations and escalated issues. Team Leadership & Development Provide coaching, mentoring, and performance feedback to support professional growth. Foster a positive work environment that promotes collaboration, accountability, and mission focus. Client & Stakeholder Relations Serve as primary liaison between the site team and company leadership. Address client concerns promptly and professionally to ensure satisfaction. Gather feedback and implement service improvements based on client needs. Strategic Planning & Reporting Develop and execute site-level operational plans aligned with company objectives. Prepare regular reports on performance metrics, staffing, and operational challenges. Who You Are You are a proven leader who can manage teams, operations, and stakeholder relationships effectively. You thrive in dynamic environments and can balance multiple priorities while maintaining quality standards. You are mission-minded and want to support the military community in a meaningful way. You have strong problem-solving skills and can make sound decisions under pressure. You may be a military spouse or veteran yourself—or someone who values service and purpose. Qualifications Bachelor\'s Degree plus five (5) years of site management experience; or High School Diploma with equivalent plus eight (8) years of call center supervision experience. Experience in non-medical case management or related field identifying needs and pairing with resources and providing guidance to service members. Proven leadership and team management capabilities. Strong operational management and problem-solving skills. Customer service orientation with focus on quality and satisfaction. Deep understanding of Marine Corps culture, values, and organizational structure, including the cultural bond and ethos when dealing with Marines. #J-18808-Ljbffr French Consulting