Guest Services Associate

Marina Guest Service Associate / Dockhand Role Overview and Responsibilities: The Marina Service Associate is responsible for providing exceptional customer service to boaters in an attentive, friendly and efficient manner. The Marina Service Associate is responsible for assisting boaters in a prompt yet safe manner as they arrive and depart from their slip. You will assist with boat docking and pump outs, and maintain a clean and organized dock area. Maintains pleasant, friendly and professional demeanor with all customers, co-workers, and clients Safely and accurately operate pump outs Handle cash and electronic transactions for purchases, accurately record sales, and maintain financial records Acknowledges and greets customers with a professional and friendly demeanor Welcomes guests to the location Remains positioned in designated areas when not completing tasks and is attentive to the radio Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures Ties lines to secure boat safely to dock Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers Assists boaters with directions, reservations, troubleshooting, and other inquiries Provides customers with information about marina, internet, and/or amenities of the facility as well as main attractions in the area Delivers messages, items and/or guest amenities as requested Explains rates for transient guests and accepts payment Completes all tasks in a timely manner as instructed by the General Manager Treats boaters and associates with courtesy, respect and dignity Follows all appearance standards set by the Marina, all terms and conditions as set forth in the Handbook, and other policies and procedures Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area. Follows site specific safety and security procedures Reports all accidents and incidents observed on shift to supervisor or General Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Reports all potential hazards and safety concerns to General Manager All other duties – perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills and working in conditions necessary to perform all assigned tasks Education, Work Experience Requirements and/or Competencies: High school diploma or general education degree (GED) Knowledge of boating or boating terms is desirable Enjoy providing excellent customer service Comfortable being outdoors and on your feet #J-18808-Ljbffr