Bank Manager

Responsibilities Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives and identifies referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal, regulatory, and bank policies. Acts as an originator of consumer loans pursuant to RegulationZ, RegulationG, and the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act), and obtains necessary federal registration. Fosters a culture aligned to BMO purpose, values, and strategy; role models BMO values and behaviors, promotes diversity and inclusion, and connects work to BMO’s purpose. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent; improves team performance, recognizes and rewards performance, coaches employees, and manages poor performance. Creates innovative business development strategies, collaborates with BMO partners to grow the business, and maximizes branch revenues, sales, and customer satisfaction while minimizing operating losses. Develops and executes a branch business plan to maximize business growth, wallet share, and achieve customer retention and acquisition objectives. Probes to understand customer personal banking and credit card needs, integrates marketing promotions into conversations, and provides strategic advice in the best interests of the customer. Conducts cold calls to prospective customers to develop new relationships and develops a community network to enhance the bank’s visibility and build a strong referral source. Supports the bank’s community involvement and participates in community activities. Maintains a high‑touch relationship with key branch customers and prospects within the market. Resolves customer‑related issues using knowledge of bank services, products, and processes; recommends implementations based on analysis of issues and implications for the business. Assists in the development and implementation of strategic plans and business priorities. Conduces independent analysis and assessment to resolve strategic issues, collaborates with stakeholders to leverage sales, fulfillment, and referral opportunities, and provides full financial services to customers. Monitors sales and service performance against plan, identifies gaps, develops and implements action plans to close performance gaps, and resolves issues. Breaks down strategic problems, analyzes data and information to provide insights and recommendations. Communicates goals, plans, and assignments to achieve financial and customer service goals. Leads the implementation of new programs, products, and processes within the branch; coordinates national and regional sales and service initiatives. Monitors service request and problem‑resolution processes for adherence to national standards and provides technical training and support to branch employees, recommending improvements. Plans and controls unit operating expenses in accordance with forecasts. Manages transactional outcomes for customer calls or defers to appropriate internal business groups; resolves complex or unresolved customer situations or escalates to next‑level management. Maintains current knowledge of personal banking and credit card industries, practices, and trends, integrating them into customer conversations. Builds effective relationships with internal and external stakeholders, maintains confidentiality of customer and bank information, and identifies and reports suspicious patterns related to money laundering. Complies with all legal, regulatory, and jurisdictional requirements; applies the bank’s Risk Management Framework and Risk Culture in all decisions. Works independently and handles non‑routine situations; may be assigned broader work or accountabilities as needed. Qualifications Typically between 5‑7 years of relevant experience and a post‑secondary degree in a related field or an equivalent combination of education and experience. Previous supervisory or management experience. In‑depth knowledge of retail banking products and services, competitive marketplace trends, branch operational processes, policies, technologies, and performance metrics. In‑depth knowledge of applicable regulations, audit standards, policies, procedures, and directives. Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills – In‑depth. Collaboration & team skills – In‑depth. Analytical and problem‑solving skills – In‑depth. Influence skills – In‑depth. Data‑driven decision making – In‑depth. Compensation & Benefits Salary: $66,600.00 – $124,200.00 (Paid salary with potential commission structure; compensation varies based on location, skills, experience, education, and qualifications). BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state, and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr