Office Associate - Academic Support Services

Office Associate - Academic Support Services

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff, and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title: Office Associate - Academic Support Services

FLSA: Non-Exempt

FT/PT: Part Time

Hours Per Week: 20-25

Work Schedule: 8:30am-5pm Monday-Wednesday

Position Salary Range: $16 hourly

Summary: The office associate provides direct administrative support to the office supervisor, ACE director, and program advisors within the Academic Center for Excellence. This role requires exceptional customer service skills and the ability to implement effective problem-solving strategies in a dynamic tutoring environment serving 51+ tutors and three distinct programs. The office associate will handle sensitive information with strict confidentiality and be adept at working in a diverse environment that includes neurodiverse and multilingual individuals. This is a part-time position for 8:30am:00 pm 5:00 pm, Monday Wednesday. Occasional weekends might be required.

Essential Role Responsibilities:

• Perform a variety of clerical and administrative tasks to support ACE operations.
• Serve as the first point of contact for visitors, directing them to appropriate tutors and staff.
• Monitor tutoring appointments and the scheduling system.
• Respond to inquiries promptly and accurately or refer to appropriate resources.
• Provide detailed information regarding departmental services, tutoring processes, and programs.
• Assist with inventory management and maintenance of ACE supplies and equipment.
• Prepare and process documents, including copying and faxing.
• Support special events and projects as needed.
• Perform additional duties as assigned to ensure smooth office operations.

Minimum Education Required:

Experience Required:

• High school diploma or equivalent.
• Consistent and reliable attendance.
• Demonstrated experience delivering exceptional customer service.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in light typing and operation of standard office equipment.
• Working knowledge of current Microsoft Office applications.
• Excellent organizational and time management skills.
• Commitment to supporting the college's sustainability initiatives in environmental stewardship, social responsibility, and economic prosperity.

Minimum and Preferred Qualifications:

Physical Demand Summary: Multi-tasking in high volume traffic area.

Division: Student Success Office

Department: Academic Support Services

Posting Number: NB295P

Number of Vacancies: 2

Job Open Date: 06/02/2026

EEO Statement: Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at View phone number on click.appcast.io.

Required Documents:

1. Resume

Optional Documents:

1. Cover Letter