Customer Service Associate

Logistics & Customer Service Representative – Billings, MT No recruiters or unsolicited agency referrals please. Wyo-Ben, Inc is a leading family-owned business established in 1951, specializing in Wyoming Bentonite Clay based products. Our materials serve global industries including oil, gas, water well drilling, cat litter and more. Headquartered in Billings, Montana, with manufacturing facilities in Wyoming, we provide high-quality solutions worldwide. As a Logistics & Customer Service Representative, you'll coordinate customer orders and shipment logistics for bentonite and related products while delivering exceptional customer service. Working closely with customers, transportation partners, and internal teams, you'll ensure orders are processed accurately, delivered on time, and supported by proactive communication and effective problem-solving. We perform pre-employment drug screens, including marijuana, criminal background and motor vehicle checks. Key Responsibilities Serve as a primary point of contact for customers, providing timely updates and exceptional service throughout the order process. Coordinate customer orders for bentonite and related products, ensuring accurate processing from order entry through delivery. Communicate with customers regarding order status, shipments, and delivery schedules. Work closely with sales representatives to provide information on product availability, transportation capacity, and delivery schedules. Coordinate shipments with carriers, brokers, and vendors to ensure efficient scheduling and accurate documentation. Monitor order and shipment status, proactively communicating delays, changes, or other updates to customers and internal stakeholders. Collaborate with operations, sales, logistics, and other internal teams to resolve order issues and support on-time delivery. Maintain accurate customer, order, and shipment information within company systems. Identify opportunities to improve processes and customer experience. Perform other duties as assigned. Education And Experience High school diploma or equivalent required. Knowledge of customer order management processes, including order entry, fulfillment, and post-delivery support preferred. Proficient in standard office software (Microsoft Outlook, Excel, Word). Experience using ERP, distribution, or order management systems, or the ability to quickly learn new software What You'll Bring Strong communication skills with the ability to build positive relationships with customers, coworkers, carriers, and vendors Excellent organizational skills and attention to detail Ability to manage multiple priorities and meet deadlines in a fast-paced environment Strong problem-solving and analytical skills Ability to work independently while recognizing when issues need to be escalated Flexibility, adaptability, and a continuous improvement mindset What Makes You Successful You take ownership of your work and follow through on commitments You prioritize customer satisfaction and provide dependable service You maintain high standards for accuracy and quality You enjoy collaborating with others and contributing to a positive team culture You demonstrate sound judgment and practical problem-solving skills You value safety and follow established procedures to maintain a safe workplace Work Environment & Physical Requirements Primarily office-based with regular computer use. Ability to sit, stand, walk, and occasionally lift up to 15 pounds. Infrequent travel may be required Reasonable accommodations are made to enable qualified individuals with disabilities to perform essential job functions, unless doing so would cause an undue hardship. Wyo-Ben offers a competitive starting wage and an extensive benefit package, which includes medical, dental, vision and life insurance, paid holidays, and vacations, as well as a 401(k) plan with company match. Wyo-Ben is an Aff… and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. #J-18808-Ljbffr