Service Engineer

LanceSoft

Job Description

Position Overview
We are seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining system uptime, resolving complex hardware issues, and delivering exceptional on-site technical support.

Prior AI platform experience is not required-candidates with strong data center and server hardware fundamentals are encouraged to apply.
Key Responsibilities

Provide on-site support for enterprise server and data center systems, ensuring rapid issue resolution and minimal downtime.
Perform hardware maintenance, including server builds, hardware swaps, component replacements, and firmware updates.
Troubleshoot hardware, firmware, and operating system issues, escalating when appropriate.
Perform both reactive and preventive maintenance following established service procedures.
Collaborate with internal technical teams and end users to ensure timely issue resolution and effective communication.
Accurately document work performed and contribute to technical documentation and knowledge sharing.
Participate in on-call rotations and provide support during extended coverage periods as required.

Required Qualifications

3-5+ years of experience in technical support, field service, data center operations, or enterprise server support.
Associate's or Bachelor's degree in Information Technology or a related field, or equivalent hands-on experience.
Experience supporting enterprise servers or data center hardware in a field, enterprise, or customer-facing environment.
Hands-on experience with server components such as CPUs, memory, power supplies, GPUs, and related hardware.
Familiarity with Linux or comparable operating systems.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to work independently in an onsite environment while maintaining excellent communication with customers and internal teams.
Willingness to learn and support emerging technologies, including AI infrastructure.
Ability to lift up to 50 lbs, travel to assigned work sites as needed, and participate in flexible or on-call schedules.

Preferred Qualifications

Dell or other industry-recognized server hardware certifications (preferred but not required).

Meet Your Recruiter

Jas Ghervada

Apply

Vacancy posted 7 hours ago

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