Guest Service Attendant

Room Service Team Member

As a member of the Room Service team, delivers high-quality, patient-specific meals in a timely and service-focused environment. Ensures accurate meal preparation and delivery while providing excellent customer service to patients, guests, and staff, in compliance with all food safety, sanitation, and regulatory standards.

Key Responsibilities

• Prepare and deliver accurate, high-quality patient meals within established service timeframes
• Participate in hot and cold food production to support restaurant-style room service operations
• Verify tray accuracy against diet orders and patient selections; resolve discrepancies promptly
• Deliver and retrieve meal trays according to departmental standards and timelines
• Respond to patient requests and service concerns, escalating issues when needed
• Provide nourishments to patients and maintain stocked nursing station refrigerators
• Monitor and record food temperatures to ensure compliance with safety regulations
• Process guest and staff meal transactions in accordance with cash handling procedures
• Maintain inventory levels and restock food, supplies, and equipment
• Operate kitchen equipment (e.g., microwave, blender, toaster, coffeemaker) safely
• Clean and sanitize work areas, equipment, and assist with dish room duties as needed
• Support team operations by assisting with training and covering responsibilities as needed
• Maintain compliance with HACCP, Joint Commission, and all hospital food safety standards

Additional Skills & Competencies

• Strong customer service skills with a friendly, patient-focused approach
• Ability to communicate effectively with patients, staff, and team members
• Ability to multitask and work under time constraints in a fast-paced environment
• Strong attention to detail to ensure meal accuracy and compliance with diet orders
• Ability to maintain confidentiality and follow hospital policies and procedures
• Good manual dexterity, coordination, and ability to safely handle food service equipment
• Ability to monitor inventory and adjust supplies as needed

Additional Job Details (if applicable)

• High School Diploma or equivalent required
• 12 years of food service or customer service experience preferred
• Basic computer and math skills required (including cash handling)
• Knowledge of therapeutic diets and food safety regulations preferred
• Bilingual skills a plus

Physical Requirements

• Prolonged standing and walking (up to 90% of the shift)
• Occasional lifting up to 25 pounds; pushing and pulling food carts
• Exposure to kitchen hazards such as hot equipment, wet floors, and cleaning chemicals
• Fast-paced hospital environment with rotating shifts, including evenings, weekends, and holidays

Minimum Starting Payrate:

$17.71

Shifts start at 6:15 am and the last shift ends at 9:30 pm; have 8 and 4 hour shifts available; can also work 12-hour shifts if desired

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Evening (United States of America)

Pay Range

$17.71 - $22.15/Hourly

Grade

1At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.