Senior Manager, Sales Operations and Strategy

I. Job Summary

The Senior Manager, Sales Strategy & Operations serves as a strategic leader responsible for driving sales effectiveness, operational excellence, and long-term customer growth initiatives across the sales organization. Ensuring a world-class customer service experience across all areas of the sales cycle will be a primary responsibility.

This corporate leadership role acts as the primary liaison between Sales, Marketing, Revenue Management, Digital, AI Governance, Privacy, and other key business partners to develop and execute enterprise sales strategies that improve revenue growth, productivity, customer retention, and sales performance.

The role combines strategic planning, sales operations, business performance management, sales enablement, and technology optimization to ensure alignment between corporate objectives and execution. The Senior Manager is responsible for translating business priorities into actionable sales strategies, monitoring performance against key metrics, identifying growth opportunities, and implementing programs that enhance sales productivity and customer experience.

This leader provides visibility to executive leadership on business performance, market trends, forecasting, pipeline health, and strategic initiatives while developing and coaching a team that support organizational growth objectives.

II. Essential Duties and Responsibilities

• Build strong partnerships with Finance, Marketing, Customer Experience, and Digital teams to name a few to ensure consistent execution and alignment on organizational objectives.
• Lead enterprise initiatives requiring coordination across multiple departments and stakeholder groups.
• Build frameworks for various Go-to-Market strategies that support geographic expansion and channel optimization
• Communicate strategic priorities, business performance, and organizational updates to corporate stakeholders.
• Develops and implements long range goals and objectives which promotes the achievement of assigned revenue goals.
• Engage with Corporate Partners within WM Digital, Privacy, AI Governance and Procurement to support ongoing platforms as well as pursuit of new features/functionality to improve/increase revenue, productivity, efficiency, employee retention and customer satisfaction.
• Implement a variety of reporting dashboards, CRM tools, and AI driven solutions to support WM’s Disciplined Growth Strategy.
• Ensures the achievement of daily KPIs and performance metrics including, but not limited; calls and telephony, lead generation, Cadence & Ambition utilization, campaigns, and proposals resulting in new sales growth, etc.
• Inform and educate management on issues affecting the performance of their teams including but not limited to systems, telephonic platforms, 3rd party vendor interactions, staffing models, contingency workforce, recruitment, employee retention, SSDO certifications, channel performance and interdepartmental relations.

III. Qualifications

A. Required Qualifications

• Bachelor's degree in business or related field or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant experience.
• Five years of experience in Sales Strategy, Sales Improvement or a similar analytical role (in addition to education requirement)

B. Preferred Qualifications

• Utilization and creation of data visitation software to guide sales teams through their strategy and execution, prior experience leading and mentoring high success teams.

C. Knowledge, Skills and Abilities

• Proficiency in the following core areas:
• Marshalling Resources
• Technical/Professional Knowledge and Skills
• Guiding Team Success
• Strategic Planning
• Building Partnerships
• Creating a Culture of Trust
• Creating an Inclusive Environment
• Driving for Results
• Emotional Intelligence Essentials
• Execution
• Incorporation of WM’s Commitments & Values
• Communicate with High Impact
• Demonstrate Adaptability
• Demonstrate Integrity and Courage
• Demonstrate Professionalism
• Demonstrate Leadership/Coaching
• Problem Solver
• Customer Centricity Mindset
• Time Management Skills

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.