Client Experience & Cleaning Team Member- Albany/Monticello KY

Client Experience & Cleaning Team Member

We are fast-paced, professional and our goal is to provide our communities with an HONEST and trustworthy team for commercial and residential cleaning needs.

Our work environment includes:

• Growth opportunities
• Company perks
• Online training program and on-the-job training
• Flexible working hours
• Safe work environment

Position Summary

The Client Experience & Cleaning Team Member serves as the face of Honestly Clean in the Kentucky region. This role ensures exceptional client experiences, structured walkthroughs, field readiness for cleaners and operational alignment.

Client Walkthrough Specialist

• Conduct structured walkthroughs for new and existing clients.
• Document square footage, priority areas, problem spots, and access instructions.
• Take photos/videos and submit walkthrough report within 24 hours.
• Ensure all client expectations are clearly documented.
• Does NOT provide pricing or quotes.

Customer Service Lead (KY Region)

• Serve as first point of contact for Kentucky client concerns.
• Follow up after first clean to ensure satisfaction.
• Escalate minor complaints within company policy.
• Assess and reschedule re-cleans when necessary.

Field Readiness Coordinator

• Ensure cleaners have supplies and working equipment.
• Confirm access instructions and job notes are accurate.
• Report supply needs weekly to management.
• Identify potential operational gaps before they impact service.

Honestly Clean LLC Brand Ambassador

• Represent Honestly Clean professionally in all interactions.
• Attend networking meetings as assigned.
• Maintain confidentiality regarding pricing and internal matters.
• Uphold company culture and standards in the field.

Required Qualities & Values

• High emotional intelligence and maturity.
• Strong organizational and documentation skills.
• Calm under pressure.
• Customer-service oriented with firm boundaries.
• Loyal, discreet, and professional.
• Process-driven and detail-oriented.
• No ego-driven leadership tendencies.

Job Types: Part-time with Full-time potential.

Pay: $14.00 - $17.00 per hour

Expected hours: 4 10 hours per week, with opportunity for more

Benefits:

• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid training
• Referral program
• Retirement plan with company match

Schedule options:

• Flexible Monday - Friday
• Daytime and Evening options
• Weekends as needed

Supplemental Pay:

• Attendance bonus
• Bonus opportunities
• Supplemental income
• Tips (potential)

Ability to Commute:

• Monticello, KY
• Albany, KY
• Somerset and surrounding Lake Cumberland areas possible

Work Location: Varies based on assignment