Principal Associate, Lending Platforms Administrator

Principal Associate, Lending Platforms Administrator Capital One’s Small Business Bank is looking for an Associate who is inspired by people, process, data, and technology. In this role, you will support efforts to define, configure, and optimize destination‑state experiences for both our Associates and Customers. As an Associate within Small Business Lending, you will apply your technical and analytical skills to manage and optimize our lending infrastructure. Working under the guidance of the Platforms Manager, you will serve as a key platform administrator, ensuring our systems and processes are effectively configured. You will play a pivotal role in the next phase of our platform’s evolution—testing and adopting untapped features to bring legacy manual processes into our core system. Responsibilities System Configuration: Execute the functional administration of the loan originations platform, ensuring configurations align with established business rules and operational goals. Feature Implementation: Partner with the manager to test, implement, and drive adoption for untapped platform features, such as Financial Spreading, SBA Lending modules, and Third‑Party AI integrations. Workflow Automation: Explore and assist in the deployment of automation flows to replace manual processes, directly contributing to the team’s goal of increased operational efficiency. Optimization Support: Stay current with platform updates to identify opportunities for process automation and improved system performance. Stakeholder Collaboration: Partner cross‑functionally to provide tactical support and technical insight, helping to translate business objectives into functional system solutions. Voice of the Customer: Act as a technical representative for internal and external customers, providing the data and system logic needed to influence organizational roadmaps. Project Delivery: Support the timely execution of projects within a challenging environment, ensuring all system changes are implemented within risk parameters. Reporting & Data Maintenance: Develop and maintain custom reports and dashboards within the originations platform. Monitor existing suites to identify data gaps and ensure metrics remain accurate and aligned with evolving business goals. Skills you need to bring to the table Results‑Oriented Problem Solver: Motivated by finding “the fix.” Autonomously explore underlying issues and implement solutions in a fast‑paced environment. Precision & Risk Management: Operate with a risk‑averse mindset, ensuring the platform remains audit‑ready and protecting the integrity of the lending operation. Data Accuracy & Analysis: Proficient in Excel or Google Sheets (PivotTables, complex formulas, conditional formatting) to summarize, analyze, and verify data. Exceptional Communicator: Distill complex platform configurations into clear updates for stakeholders. Autonomous Execution: Take initiative to stay current on platform enhancements and proactively suggest efficiencies that align with leadership’s goals. Basic Qualifications Bachelor’s Degree or equivalent military experience. At least 2 years of Project Management or Process Management experience. At least 2 years of SaaS Platform Administration experience. At least 2 years of Microsoft Excel or Google Sheets experience. Preferred Qualifications 3+ years of Project Management or Process Management experience. 3+ years of SaaS Platform Administration experience. Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Work Arrangement This is a hybrid role. Associates spend 3 days per week in‑person at one of our offices; Fridays are virtual workdays. Equal Opportunity Employer Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr Capital One National Association