Technical Trainer

About the Role Technical Trainer delivers training in their assigned region, works with the curriculum development team to improve and refine training program content, and supports other divisional objectives as management assigns. Possess hardware technical expertise and provide training classes supporting internal and external customers. Your Impact Training Program Instruction: Deliver training programs in specialty and secondary areas, covering all management expected levels of training programs. Training Program Effectiveness (Delivery): Work with the Sr. Systems & Technical Trainer to ensure consistent delivery quality and provide coaching and constructive feedback to students. Training/Seminar Content Creation: Create and deliver training seminars for internal and external customers through local classes, national training events, and dealer onsite training. Dealer Communication: Conduct dealer visits, discuss training needs, acquire feedback on current training programs and systems, research competitors' programs, and coordinate information with other trainers. Dealer Visits: Visit key dealers with or without the Education Support Services Specialist and assist in evaluating training needs; promote Canon training initiatives and programs such as ATSP. Communications: Exhibit excellent written and verbal communication skills; meet with Engineering and curriculum developers to ensure delivery program accuracy. Training Technology: Be proficient in all Learning and Training technology and systems; support other trainers in understanding and using training technology. Initiative: Participate in assignment of special projects and or special training events such as the ATP Conference. Responsibilities Maintain a high in-class standard for training delivery and scheduling of products in specialty or secondary specialty. Ensure each student has a quality training experience with inclusive materials, accommodations, and amenities. Maintain all training facilities and equipment in good working order in accordance with Educational and Training standards; keep current inventory of all training equipment. Meet all goals and objectives, with special emphasis on the CTT standards and product knowledge needed to deliver world‑class training. Understand the Regional ATP program and help implement the regional ATP evaluation plan; maintain accurate records and perform all administrative duties needed to support the ATP program, completing activities within the required time frame. Conduct dealer visits to support their service, support, and training efforts. Provide product support in the field and on the phone. About You: The Skills & Expertise You Bring Bachelor’s degree in education or equivalent experience. Certified Technical Trainer (CTT+) Certification (or equivalent) or achievement of such certification within the first six months of employment. Knowledge of the International Board of Standards for Training, Performance, and Instruction (IBSTPI) competencies. Network+ Certification, Microsoft Certified Professional (MCP), Certified Network Administrator (CNA) or equivalent. At least one year experience in electronic and/or electromechanical repair field, or up to one-year technical training or military service in a related area. Supervisory leadership and interpersonal skills with the ability to communicate and collaborate with external and internal customers and management at all levels. Computer and connectivity knowledge and skills, including network theory and the ability to configure Canon devices in all network environments. Base salary range: $70,310 - $81,550 annually. What We Offer Employee referral bonus Employee discounts “Dress for Your Day” attire program (casual is welcome based on job function) Volunteer opportunities to give back to the local community Swag: A Canon welcome kit and official merchandise Benefits include medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. Employment Information Location: US-CA-Irvine Company: Canon U.S.A., Inc. Requisition ID: 34566 Category: Product Support Position Type: Full-Time Workstyle: Full-Time On Site Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Canon is proud to be an equal opportunity/affirmative action employer and provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application or during the application process, please e‑mail us at View email address on click.appcast.io. Legal Notice We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. Workstyle & Tags Workstyle: Full-Time On Site Tags: #PM19 #LI-FL1 #J-18808-Ljbffr