Account Operations Manager - Massachusetts

About the Role: Join a dynamic team supporting a portfolio of facilitiesacross Massachusetts ! As a CBRE Account Operations Manager ,you will lead facility operations, oversee maintenance management teams, andchampion safety and service excellence across assigned properties. This role is ideal for professionals with a background in FacilitiesManagement, Property Management, Building Operations, or Commercial Real EstateOperations who thrive in a fast-paced environment and enjoy building strongclient and vendor relationships. As part of CBRE's Contract Quality Managementfunction, you will be responsible for ensuring contractual commitments are metwhile driving operational efficiency, service quality, and customersatisfaction across the portfolio. What Makes This Opportunity Attractive: Remote-based position with flexibility to work from your home office. Travel required approximately twice per year to visit sites throughout Massachusetts and strengthen relationships with local teams and stakeholders. Opportunity to oversee a diverse portfolio of facilities while working with a world-class client. Collaborative environment with the ability to make a direct impact on operational performance and client satisfaction. Key Qualifications: Experience managing facilities, properties, or building operations. Strong leadership, communication, and client relationship management skills. Ability to oversee maintenance programs, vendors, safety initiatives, and operational performance. Proven organizational skills with a focus on quality, compliance, and continuous improvement. Willingness to travel within Massachusetts approximately two times per year. If you're a facilities or property management professionallooking for a flexible, remote opportunity with statewide impact, this is anexcellent chance to grow your career with an industry leader. What You’ll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Promote organizational capabilities and identify sale opportunities to potential clients. Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance. Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations. Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc. Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs. Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs. Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. Applicants must be authorized to work inthe United States without the need for visa sponsorship now or in the future. When you join CBRE, you become part ofthe global leader in commercial real estate services and investment that helpsbusinesses and people thrive. We are dynamic problem solvers andforward-thinking professionals who create significant impact. Our collaborativeculture is built on our shared values — respect, integrity, service andexcellence — and we value the diverse perspectives, backgrounds and skillsetsof our people. At CBRE, you have the opportunity to chart your own course andrealize your potential. We welcome all applicants. Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc. Internal advancement available after 6 month mark Competitive Pay Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience,skills, and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in theapplication and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position $120,000 annually and the maximum salary for the position is or $130,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). CBRE, Inc. is an Equal Opportunity and ... #J-18808-Ljbffr CBRE