Permanent Supportive Housing Case Manager

Job Description

Job Description

Job Summary:

This is a full-time position within the Housing Program Department. The Permanent Supportive Housing Case Manager is responsible for receiving new participants, assessing program eligibility, assisting referrals with the necessary documentation, facilitating their transition into housing, and providing ongoing support to residents. The Case Manager also helps residents access community resources, set and achieve personal goals, and promote their overall personal growth and self-sufficiency.

Job Responsibilities:

Providing case management services for program participants by:

1.     Meet in person with new participants prior or at lease signing to complete intake, collect required documents, complete goals/action plans, and ensure participants have essential items at move-in.

2.     Maintain bi-monthly check-ins with participants to assess progress, update action plans, monitor income, document case notes, and connect clients to resources.

3.     Provide ongoing life skills coaching, addressing problem-solving and skill development to support participants’ independence and improved quality of life.

4.     Conduct periodic visits to apartments, ensuring compliance with lease and program rules, in partnership with property management when necessary.

5.     Deliver targeted interventions for participants at risk of eviction, either at the office or at apartments.

6.     Advocate on behalf of participants to connect them with medical, mental health, employment, and other supportive services.

7.     Assist participants with applications, qualifications, and re-determinations for SSI, SSDI, Medicaid, Medicare, SNAP, and other benefits as needed.

8.     Distribute grant-funded or donated goods to clients, maintaining documentation and following grant guidelines.

9.     Maintain accurate and up-to-date client files, both physical and in the HMIS database.

10.  Complete all necessary documentation for program responsibilities or third-party billing.

11.  Track and report participant outcomes and provide data updates as directed.

12.  Participate in trainings and meetings both on-site and off-site.

13.  Attend internal and external case staffing meetings to coordinate services.

14.  Perform other duties as assigned.

Qualifications:

1.     Education : A Bachelor’s degree in social services or a related field is required.

2.     Experience : Substance abuse and mental health experience preferred. Experience working with homeless and/or low-income populations preferred. 5 years or more of case management experience is preferred.

3.     Qualifications and experience may include lived expertise, and applicants with such experience are strongly encouraged to apply.

4.     Language :  English required; bilingual (English and Spanish) strongly preferred.

Other Responsibilities

1.     Strong case management skills with demonstrated written and oral communication abilities.

2.     Experience working with individuals with severe disabilities (physical, developmental, mental health, substance abuse, etc.) and a history of homelessness.

3.     Ability to work collaboratively as part of a team.

4.     Maintain accurate, up-to-date client files, including data in the HMIS system and physical records.

5.     Complete necessary documentation for program responsibilities or third-party billing.

6.     Track and report outcomes and provide data updates on participant progress as directed.

7.     Proficiency in engagement, assessment, planning, and advocacy.

8.     Good judgment and ability to work independently.

9.     Strong organizational skills to manage multiple responsibilities effectively.

10.  Access to personal transportation is required.

11.  Willingness to work occasional nights or weekends.

12.  Ability to lift and move up to 50 lbs.

13.  Perform other duties as assigned.

South Suburban PADS is a 501(c)3 not-for-profit organization with a mission to prevent and end homelessness in the south suburbs of Chicago.  Over the past 35 years, we have provided 730,540 nights of shelter and 2.1 million meals to enable 20,659 people to overcome homelessness.  In addition, SSPADS provides affordable housing opportunities to over 400 people per year.  SSPADS is the proud recipient of a 2024 Award from MacKenzie Scott’s Yield Giving Open Call, 2019 Good Neighbor Award from the National Association of REALTORS, and the 2018 Bank of America Neighborhood Builders Award. More at sspads.org

SSPADS adheres to the employment policy of providing equal opportunities to all job applicants and employees regardless of ethnicity, race, color, religion, sex, age, national origin, veteran status, disability or sexual orientation.

South Suburban PADS is a 501(c)3 not-for-profit organization that is working to prevent and end homelessness in the south suburbs of Chicago. Over the past 30 years, the organization has provided shelter and meals to enable over 19,000 people to survive homelessness. In addition, South Suburban PADS provides pathways home and currently helps over 400 people to preserve or access affordable rental homes every year. South Suburban PADS is the proud recipient of the 2018 Bank of America Neighborhood Builders Award. More at sspads.org

Company Description

South Suburban PADS is a 501(c)3 not-for-profit organization that is working to prevent and end homelessness in the south suburbs of Chicago. Over the past 30 years, the organization has provided shelter and meals to enable over 19,000 people to survive homelessness. In addition, South Suburban PADS provides pathways home and currently helps over 400 people to preserve or access affordable rental homes every year. South Suburban PADS is the proud recipient of the 2018 Bank of America Neighborhood Builders Award. More at sspads.org