Project Manager Closure RMA and Warranty

Job Description

Job Description

What we do

At Terabase Energy, we believe digitalization and automation will drive the next wave of innovation and cost reduction in utility-scale solar. Terabase is developing an interconnected software and construction automation platform supporting the design, optimization, construction, and operation of large solar projects around the world.

Our team includes solar-industry veterans and newcomers, engineers, software developers, product managers, project managers, and commercial professionals. We are headquartered in Northern California, with offices and employees across the United States and around the world.

The Role

Terabase's SCADA solutions enable accurate data acquisition and effective management of utility-scale solar power plants. We are seeking a Project Manager to run the Closure, RMA and Warranty services function of our Project Delivery team and own the closeout and multi-year warranty period for our deployed SCADA and controls projects. Reporting to the Director, Operations & Delivery, who is responsible for the successful execution of Terabase SCADA projects and customer excellence, you will lead project closure, RMA, warranty, and spares activities across our installed base, ensuring each project is completed on time, fully documented, and transitioned to a satisfied customer. 

The ideal candidate is proactive, organized, and dependable, consistently delivering on time and following through on commitments. Success in this role requires the ability to build trust with customers and cross-functional teams, strong planning and coordination skills, sound technical orientation in SCADA and industrial controls, and the discipline to execute across many concurrent projects. 

This position is based in Berkeley, California, but the right candidate may be able to work remotely from another location.

Responsibilities

Project Closure

• Closure Coordination: Maintain project closure plans, action logs, milestone dates, dependencies, and acceptance requirements under the direction of the Project Manager.
• Documentation Management: Collect, organize, and quality-check closeout documents, including final reports, as-built deliverables, acceptance records, manuals, and lessons learned.
• Action Tracking: Track outstanding technical, commercial, and documentation items; follow up with assigned owners and escalate overdue or blocked actions.
• Stakeholder Support: Prepare meeting notes, status updates, customer correspondence, and internal follow-ups for review by the Project Manager.
• System and Data Administration: Keep project, ERP, inventory, and document-management records accurate and current, including dates, status, ownership, and supporting files.
• Transition Support: Coordinate knowledge-transfer meetings and support the handoff of open service items, equipment, and records to their post-project owners.
• Closure Reporting: Prepare routine closure dashboards and reports summarizing progress, open items, risks, and documentation status.
• Compliance and Records: Follow approved closure procedures and maintain complete, traceable records for customer commitments, internal reviews, and audits.

RMA and Warranty

• Case Coordination: Log RMA and warranty requests, validate required information, coordinate assignments, track aging and due dates, and maintain complete case records.
• Process and Policy Administration: Apply approved RMA and warranty processes and policies, document exceptions, and recommend practical refinements based on recurring workflow issues.
• Customer and Vendor Follow-up: Coordinate routine communication with customers, vendors, suppliers, and service providers regarding status, shipment, repair, replacement, credit, and documentation.
• Spares Support: Maintain spares demand, inventory, rotation, replenishment, shipment, and consumption records and coordinate follow-up with Supply Chain and Operations.
• Financial Data Support: Collect and validate purchase orders, invoices, credits, freight, labor, and material costs to support warranty and spares budgets, forecasts, reserves, and cost allocations.
• Quality Coordination: Gather evidence for failure reviews and audits and coordinate follow-up actions with the Quality, Product, and Engineering teams.
• Product Feedback Support: Compile common failures, reliability issues, field data, and operator feedback and route the information to the Project Manager and responsible Product, Quality, and Engineering owners.
• Data and Reporting: Maintain dashboards and prepare routine metrics on case aging, turnaround time, resolution rate, costs, inventory status, recurring issues, and customer outcomes.
• Risk and Escalation Support: Identify missing information, overdue actions, cost concerns, and customer-impacting risks and escalate them promptly to the Project Manager.

Requirements

Qualifications

• Bachelor's degree in project management, business administration, engineering, or a related field. 

• 3+ years’ experience working as a project or operations manager in the solar or renewable energy industry, heavy construction, or aerospace industry 

• Strong organizational and planning skills, with the ability to manage competing priorities, dependencies, budgets, and deadlines. 

• Excellent written and verbal communication skills, with the ability to engage customers, vendors, technical teams, Finance, and management. 

• Proficiency with project-management, enterprise resource planning, inventory, reporting, and document-management tools. 

• Analytical skills and experience using operational and financial data to make decisions and improve performance. 

• Demonstrated leadership, including setting priorities, resolving conflicts, holding owners accountable, and driving cross-functional results. 

• Adaptability and resilience when managing technical issues, customer escalations, and uncertainty across an installed project portfolio. 

Preferred Qualifications 

• Experience with SCADA, industrial controls, grid controls, telemetry, meteorological stations, or related electrical and automation systems. 

• Utility-scale solar or renewable-energy project experience. 

• Experience managing RMA, warranty, field-service, spares, or installed-base support programs. 

• PMP, PgMP, PMI-ACP, or a comparable project or program management certification. 

• Master's degree in a related discipline. 

Benefits

Compensation And Benefits

Our salary ranges are determined by role, level, and location. Within each posted range individual pay is determined (and may be greater or higher) dependent on work location and additional factors, including job-related skills, experience, and relevant education or training.

Terabase offers competitive compensation along with a comprehensive benefits package including:

• Generous time off and holiday policy
• Remote flexibility
• Flexible time off
• Comprehensive benefits package
• Career progression
• 401k match
• Stock options
• Home office set up allowance
• And much more!

Terabase is an equal opportunity employer. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We strongly encourage people of all backgrounds to apply.

We do not discriminate for any reason including race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military/ veteran status, or any other characteristic protected by law.

We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home.

Principles only. This role is not open to receiving agency candidates, and any contingent submissions will not be considered. Terabase Energy does not utilize third-party recruitment agencies. Please contact our Recruiting team at View email address on ziprecruiter.com with any staffing-related inquiries.