ServiceNow ITSM Engineer

Job Title: ServiceNow Technical Consultant



Location: Santa Clara, CA (Remote)



Job Description: Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value Develop expertise in 12 ServiceNow offerings providing prescriptive guidance and maintaining platform health through handson technical leadership Guide customers through technical documentation and discussions driving innovation for consistent delivery Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise Participate in workshops with customers to assess current processes and establish futurestate processes Design and deliver ServiceNow insert workflow name solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices Provide oversight and unit testing of code developed by partner or customer employees Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Provide feedback to product development to improve the product based on experiences gained with customers Maintain skills certifications on insert skill or cert for insert workflow name Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problem solving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry 8 years experience as part of a professional services organization or equivalent educationexperience Industry domain expertise in insert industry Creative with comfort running projects independently Success driving complex issues through analysis and resolution Experience working collaboratively ServiceNow certifications in aligned workflow Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption



ABOUT US Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients' problems and respond with custom solutions instead of handing over boilerplate responses.



OUR MISSION Customer Focus: We listen carefully to the needs of our clients so that we know what's important for their business and can design a customized solution for their business. Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology. Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.

For applications and inquiries, contact:View email address on us.fitly.work