Client Service Representative, Manchester, New

Full-Time Client Services Representative

Best Friends Animal Hospital, part of the Suveto network of hospitals, takes great pride in the care we provide for all pets and their families who enter our facilities. We understand how important pets are, and our team is dedicated to maintaining their quality of life so they can spend many more years making memories with our clients. Our full-service animal hospital is equipped with state-of-the-art technology along with our dedicated team who strive to stay up to date with the latest advancements in veterinary medicine. Our clients can be sure that when they come to Best Friends Animal Hospital their pet is receiving the very best care.

We are looking for a full-time Client Services Representative to join our team!

Our Client Services Representative are responsible for delivering excellent customer service both in-person and over the phone to assist clients and their pets. They provide high quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

This is a Full-Time position.

Knowledge, Skills & Abilities:

• Demonstrates the ability to thrive in a fast-paced veterinary practice while consistently delivering exceptional, compassionate client care.
• Possesses a high school diploma or equivalent, with two or more years of client service experience preferred
• Brings prior practice management system experienceEzyvet experience is a strong advantageand maintains a solid working knowledge of computers and office technology.
• Upholds professionalism at all times and is committed to providing top-tier customer service.
• Confidently manages a multi-line phone system and high call volume with accuracy and empathy.
• Shows a genuine love for pets and an intrinsic motivation to continue learning in an ever-evolving medical field.
• Demonstrates strong emotional intelligence, offering empathy and compassion to clients during both joyful moments and times of difficulty.

Duties and Responsibilities:

• Proactively coordinate and manage appointment scheduling for multiple doctors to ensure efficient patient flow and an exceptional client experience.
• Facilitate patient referrals and accurately prepare and transmit medical records to appropriate hospitals and partners.
• Professionally manage a high-volume, multi-line phone system, directing inquiries with clarity, empathy, and urgency.
• Room patients promptly and compassionately, supporting both medical teams and clients throughout the visit.
• Deliver clear, thoughtful client education that reinforces trust and understanding of care plans.
• Maintain required continuing education standards in alignment with AAHA-accredited hospital expectations.
• Consistently uphold a clean, organized, and professional hospital environment.
• Actively live and model the company's Core Values by fostering teamwork, collaboration, and mutual accountability across the practice.
• Perform additional duties as needed to support hospital operations and patient care excellence.

Benefits:

Our employment package for full-time employees includes paid time off after 6 months of employment, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP is an ownership program that tracks the value of the entire Suveto organization.

Best Friends Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.