Social Worker II - Homeless Outreach*

The Job

The Office of Homeless Services (OHS) is recruiting for Social Worker IIs who provide complex social work services to assist homeless individuals and families in obtaining housing and other supportive social services to enhance their capacity for social functioning. Duties may include but are not limited to:

• Outreach: Conduct field-based outreach to individuals experiencing homelessness, with sensitivity and respect for diverse backgrounds and life experiences.
• Case Management: Maintain case files, prepare reports, document client contacts, referrals, and progress in accordance with program guidelines. Ensure timely, accurate completion of paperwork while prioritizing client engagement and service delivery.
• Treatment Planning: Assist individuals and families in recognizing dysfunctional behaviors and in taking corrective action by developing service plans, treatment plans, goals and objectives; locate and arrange to utilize community resources; provide counseling to identify alternatives and encourage behavior modification.
• Coordinated Care: Support individuals in accessing housing, medical care, behavioral health treatment, and other supportive services. Facilitate warm hand-offs and referrals to behavioral health services, including mental health and substance use disorder programs. Collaborate with case management teams and local service providers to coordinate care and promote client-centered service delivery. Assist in providing temporary relief and crisis management services for individuals experiencing homelessness, ensuring access to emergency shelter, food, and other resources. Offer stabilization and follow-up support as needed.
• Peer Support: Under the direction of a licensed professional clinical staff person, conduct intake evaluations, plan, and implement the supportive and educational counseling aspects for less severely impaired clients
• Community Resource Education: Assist in developing community educational activities; make presentations pertaining to social issues, rules and regulations of housing or social service programs; explain the process of obtaining services.
• Crisis Response: Respond promptly to time-sensitive incidents by driving either a personal or county vehicle to remote or distant locations as required, ensuring timely resolution and support based on the nature and urgency of the situation.

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CONDITIONS OF EMPLOYMENT Field-Based Outreach: Incumbents must be able to visit clients in the field and other settings to perform complete needs assessments and be able to visually observe injuries and the client's environment as mandated by the State. Travel: Travel throughout the County is required. A valid California Class C Driver License is required to carry out the essential job-related functions of this position (mileage reimbursement is available at current IRS rates). A clean driving record and proof of automobile liability insurance must be maintained. Pre-Employment Process : Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing. Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Applicants must meet the following requirements:

EDUCATION: - Thirty (30) semester or forty-five (45) quarter units of completed college coursework from an accredited institution in English, education, business/public administration, communication, liberal arts, social/behavioral science, or a closely related field. A copy of legible transcripts MUST be provided if the applicant does not possess a completed associate'sdegree or higher in one of the qualifying fields listed.Education Substitution: One (1) additional year of qualifying full-time experience may substitute for the required education on the basis of one (1) year of experience for one (1) year of education (e.g., twelve (12) months of additional experience substitutes for thirty (30) semester units).

AND

EXPERIENCE: - One (1) year of full-time equivalent experience providing complex social services in a housing, human services/social services, behavioral/mental/public health program, or community-based organization performing responsible case management duties. Duties must include primary responsibility for interviewing, evaluating, determining eligibility, and referring clients; non-clinical counseling; and/or providing complex social casework services. Experience must include routine or reoccuring field-based homeless outreach. Field-work experience must be clearly demonstrated on the application and supplemental questionnaire for consideration.

NOTES: Transcripts : Transcripts (unofficial are acceptable) MUST be submitted with the application for review of related coursework unless the applicant possesses an associate's degree or above in one of the specified areas. Qualifying degrees or coursework must be completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Coursework: Completion of the San Bernardino County Management Leadership Academy (MLA) program will be accepted toward the required coursework on the basis of four (4) quarter units of credit per MLA track completed. Psychiatric Technician courses and Alcohol and Drug Certificate courses completed as part of a vocational program are acceptable and will be evaluated for equivalent units. International Coursework: Degrees or coursework completed outside of the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service indicating equivalency to degrees or coursework completed at a college or university accredited by an accrediting association recognized by the United States Department of Education.

Desired Qualifications

Social workers must have strong interpersonal skills enabling them to work positively and compassionately with clients of various backgrounds who may be experiencing difficult life circumstances and stressors such as homelessness, illness, behavioral health issues, or family crises. Crisis intervention experience is highly desirable. Proficiency with Microsoft Office Suite and ability to learn/use departmental computer systems is a plus. The ideal candidate will have experience in the following areas in a homeless services program environment:

• Collaboration Across Departments & Organizations: Experience coordinating efforts across various county departments and entities to support homeless individuals and families.
• Conflict Resolution and Client Management: Proven ability to manage challenging interactions with homeless clients, using de-escalation techniques with a compassionate, professional approach to resolve conflicts and reach positive outcomes.
• Client Engagement & Responsibility: Experience employing strategies that help re-engage clients who may struggle with following through with housing commitments and responsibilities; providing support and motivation in reaching housing stability and self-sufficiency.
• Building & Maintaining Relationships with Service Providers: Ability to build positive and collaborative working relationships with local organizations and stakeholders to enhance service delivery and improve client outcomes.
• Empathy, Trust, & Direct Service: Ability to build rapport and maintain a client-centered approach in every interaction; understanding the importance of empathy and trust when working with individuals experiencing homelessness.

Selection Process

Evaluation Procedure: There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience in the work experience section of your application. Do not refer to a resume; it will not be reviewed. Application Procedure: Complete and submit the online employment application and supplemental questionnaire by 5:00 PM, Friday, June 5, 2026. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you require technical assistance, please click on the following link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at View phone number on click.appcast.io. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Please review the Veteran's Preference Policy for information and instructions to request Veteran's Preference points. For important applicant information, review the County Employment Process.