Culinary and Hospitality Experience Manager

Culinary and Hospitality Experience Manager Requisition #: 659537 Location: Phoenix, AZ, US, 85054 Job Description Workplace Hospitality builds dining and hospitality programs that work, day after day. Chef‑led menus designed around the people and the operational reality of each space. Reliable across locations, consistent across shifts, flexible enough to fit the way your business actually runs. From a single site to a national footprint, programs sized to what you need and built to flex as that changes. Programs leaders can count on, and employees come back for. Good food. Good people. Done right. The Culinary and Hospitality Experience Manager is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. In addition to leadership responsibilities, this role requires hands‑on culinary skills, with the ability to step into the kitchen as needed to prepare meals, support staff, and maintain food quality standards. Job Responsibilities Leadership Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance Ensure food services appropriately connects to the Executional Framework Coach employees by creating a shared understanding about what needs to be achieved and how to execute Reward and recognize employees Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and effectively communicate operational progress Financial Performance Adopt Aramark process and systems Build revenue and manage budget, including cost controls regarding food, beverage and labor Ensure the completion and maintenance of P&L statements Achieve food and labor targets Manage resources to ensure quality and cost control within budgetary guidelines Productivity Implement and maintain Aramark agenda for both labor and food initiatives Create value through efficient operations, appropriate cost controls and profit management Full compliance with Operational Excellence fundamentals, including food and labor Direct and oversee operations related to production, distribution and food service Compliance Maintain a safe and healthy environment for clients, customers and employees Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Key Responsibilities Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development Develop operational component forecasts and can explain variances. Responsible for components accounting functions. Ensures that requirements for appropriate sanitation and safety levels in respective areas are met Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training Recruits, hires, develops and retains front line team. Conducts period inventory Maintains records to comply with ARAMARK, government and accrediting agency standards Interacts with Client Management and maintains effective client and customer relations at all levels with client organization May participate in sales process and negotiation of contracts Looks for opportunities to implement new products and services which support sales growth and client retention Additional Responsibilities Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices Qualifications Requires at least 4 years of experience Requires at least 1-3 years of experience in a management role Requires previous experience in food service Requires a bachelor’s degree or equivalent experience Strong communication skills Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard model Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. Must be able to stand for extended periods of time. Equal Employment Opportunity Aramark is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. #J-18808-Ljbffr Aramark