Field Service Tech

Field Service TechnicianThe Field Service Technician delivers world-class technical customer service and support for specialized processing equipment used in the brewing, food and beverage, and related industries. This role works within the Technical Service Group, managing multiple customers and projects, providing both in-house and on-site support, and ensuring equipment operates reliably and efficiently. The position focuses on driving service success that improves customer satisfaction, maximizes customer retention, and contributes to overall profitability.ResponsibilitiesSupport OEM equipment and systems at customer production facilities, ensuring reliable operation and optimal performance.Diagnose and troubleshoot technical issues with equipment, identifying root causes and determining appropriate solutions.Remotely monitor equipment effectiveness and performance using remote access software and direct communication with customers.Perform modifications, upgrades, and routine maintenance on existing equipment to meet evolving customer needs and requirements.Conduct troubleshooting of mechanical, electrical controls, and instrumentation at the fabrication shop and at customer site locations.Provide clear, effective training to customer staff on proper equipment operation and basic maintenance procedures.Produce timely, accurate, and detailed service reports that document work performed, findings, and recommendations.Comprehend customer requirements and make appropriate technical recommendations and equipment modifications as needed.Schedule, plan, and prioritize service calls and customer visits to meet deadlines and service commitments.Participate in in-house equipment testing, installation, commissioning, and ongoing support for brewery equipment, liquid blenders, carbonators, and related processing systems.Support emerging technologies such as CBD oil extraction machines, ensuring proper installation, commissioning, and service.Collaborate effectively with customers, technical service colleagues, and engineering personnel to resolve complex issues and deliver high-quality service.Apply preventive maintenance practices to reduce downtime and extend equipment life.Interpret technical manuals, blueprints, diagrams, and schematics to guide installation, troubleshooting, and repairs.Organize, schedule, and carry out work assignments with minimal supervision while maintaining high service standards.Essential SkillsDemonstrated ability to troubleshoot, test, repair, and service technical equipment in industrial or processing environments.Ability to work flexible shifts and adapt to changing work schedules based on customer and project needs.Willingness to travel approximately 50%75% of the time within the USA, with the ability to increase travel to 75%100% for non-local candidates.Residence within approximately 60 minutes of a major airport to support frequent domestic travel.Ability to effectively organize, schedule, and execute work assignments with minimal supervision.Developing ability to interpret technical manuals, blueprints, diagrams, and schematics.Understanding of the safe operation of hand tools and power equipment used in industrial settings.Effective verbal and written communication skills for interaction with customers and internal teams.Ability to develop strong problem-solving and troubleshooting skills in mechanical and electrical systems.Basic or developing technical knowledge of process and industrial automation.Basic knowledge of mechanical, electrical, and process systems used in brewing and food and beverage production.Basic understanding of control systems and PLCs, particularly Rockwell Automation / Allen-Bradley systems.Basic understanding of mechanical process equipment such as pumps, valves, meters, and related components.Proficiency with computers and common software tools, including Microsoft Office, Excel, and Word.Attained or actively pursuing an associate or technical degree in engineering or a related field, with a preference for higher-level education in engineering, electronics, or programming.Additional Skills & QualificationsExperience in installation, industrial maintenance, and troubleshooting of processing systems is a plus.Experience in the brewing, food and beverage, or similar production industries is beneficial.Hands-on experience with electrical troubleshooting, mechanical troubleshooting, and preventive maintenance.Ability to read and work from blueprints, schematics, and detailed technical drawings.Experience with electrical testing, pneumatics, hydraulics, and field service work.Familiarity with PLC troubleshooting, especially Rockwell Automation platforms.Comfort working with equipment such as brewery systems, liquid blenders, carbonators, and CBD oil extraction machinery.Experience with assembly and commissioning of industrial equipment.Graduates or attendees of technical programs similar to those offered at WCTC are strongly encouraged to apply.Work EnvironmentThe role is based in a clean, modern facility in Waukesha that serves as both a fabrication and testing environment for brewing and food and beverage processing equipment. The facility features a beer garden and a functioning bar in the lobby, reflecting a collaborative, social culture that values team outings and informal gatherings. Field Service Technicians split their time between in-house work and frequent travel to customer production sites across the USA, working with brewery equipment, liquid blenders, carbonators, and emerging technologies such as CBD oil extraction systems. The environment emphasizes safety, professionalism, and hands-on technical work with mechanical, electrical, and automation systems, while encouraging continuous learning and development for those who want extensive travel and field experience.Job Type & LocationThis is a Contract to Hire position based out of Atlanta, GA.Pay and BenefitsThe pay range for this position is $30.00 - $42.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Oct 16, 2026.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.