Business Systems Analyst

Join Our Team

For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started!

We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.

Responsibilities

• Translate business needs into clarity
• Ensure end-to-end requirements are consistently captured and validated, enabling CRM and ERP solutions that reduce rework and accelerate delivery.
• Enable fit-for-purpose solutions
• Deliver process-driven, scalable solutions across Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management that directly improve efficiency and customer experience.
• Execute structured intake to enable prioritization
• Ensure all requests are consistently documented and assessed, allowing BTS to allocate resources effectively and focus on the highest-value initiatives.
• Surface and address process gaps
• Proactively identify inefficiencies, dependencies, and unclear ownership during discovery, reducing late-stage issues and ensuring cross-system alignment.
• Support seamless delivery
• Partner with technical teams to design, test, and deploy solutions that integrate smoothly across systems and minimize disruption to business operations.
• Participate in sprint QA testing
• Execute functional QA each sprint by validating acceptance criteria, running test cases, logging defects, and collaborating with developers on fixes.
• Drive confident adoption
• Lead structured UAT and post-implementation support, ensuring new capabilities are adopted by end-users, with measurable improvements in usability and operational performance.
• Optimize processes continuously
• Regularly evaluate business processes to identify and deliver automation and simplification opportunities, improving efficiency and scalability across teams.

Capabilities

• Requirements & Analysis
• Skilled at eliciting, analyzing, and translating complex or ambiguous business needs into clear, validated, and testable requirements.
• Business Acumen & Prioritization
• Understands business goals and value drivers to prioritize initiatives effectively and ensure analysis efforts support organizational strategy.
• Communication & Facilitation
• Strong communicator who can engage stakeholders at all levels, lead discussions to clarify ownership and priorities, and bring cross-functional teams to alignment.
• Structure & Detail Orientation
• Brings clarity through consistent documentation, process mapping, and knowledge management.
• Continuous Improvement & Adaptability
• Comfortable refining intake and analysis frameworks, anticipating risks, and adjusting to fast-paced or ambiguous environments.

Qualifications

Education & Background:

• Bachelor's degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience).
• 2+ years of experience in a Business Systems Analyst or hybrid cross-functional role (BA/QA/PM) within a software development environment.
• Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms.
• Hands-on experience supporting all phases of the Software Development Lifecycle (SDLC), including requirements, testing, deployment, and post-go-live support.
• Strong communication and facilitation skills; able to work cross-functionally with business users, developers, QA, and external vendors.
• Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Self-starter with the ability to drive clarity, structure, and documentation independently.
• Familiarity with development management tools such as JIRA, Confluence, and other software development management/documentation platforms.
• Exposure to both business process modeling and technical requirements gathering (system inputs/outputs, data flows, integrations).

$83,600 - $95,000 a year Full Salary Range: $83,600/year (minimum), $89,300/year (midpoint), $95,000/year (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

• - Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com "
• - We do not contact employment candidates via email to solicit personal or financial information
• - All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group
• - All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.