Manager I, BSA/AML Compliance Monitoring

OverviewWhen you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.About This OpportunityThe Manager I, BSA/AML Compliance Monitoring provides operational leadership and oversight for BSA/AML and financial-crime monitoring. The position leads personnel responsible for alert review, investigations, due diligence, suspicious activity escalation, regulatory reporting support, and related controls across applicable products, programs, legal entities, and jurisdictions.The manager ensures monitoring aligns with applicable laws and regulations, partner expectations, internal policies, risk assessments, and product risk. The role liaises with Compliance leadership, partner banks, auditors, examiners, business partners, internal stakeholders, and regional or local Compliance teams while supporting consistent global governance and jurisdiction-specific obligations.ResponsibilitiesLeadership and Workforce Management Lead, coach, develop, and hold accountable monitoring personnel; establish risk-based priorities and manage workloads, performance, and development. Maintain effective coverage, cross-training, succession readiness, and escalation support; communicate staffing, access, skill, and training needs to leadership. Monitoring and Investigation Oversight Oversee monitoring, alert review, investigations, due diligence, case documentation, disposition, escalation, and second-level review. Ensure monitoring rules, reports, scenarios, and thresholds reflect product risk, applicable requirements, and partner bank or partner standards. Determine or support appropriate action, including unusual or suspicious activity referral, regulatory reporting, restriction, closure, or additional review.Regulatory Reporting and EscalationOversee the preparation, review, escalation, and submission support for unusual or suspicious activity and other required regulatory reports. Monitor reporting deadlines and maintain evidence of timely review, approval, submission, follow-up, and retention. Coordinate additional research, final disposition, and information requests with partner banks, partners, Compliance Officers, and internal stakeholders. Global Compliance and Cross-Border GovernanceSupport consistent monitoring governance across domestic and international legal entities, products, and programs. Partner with regional and local Compliance teams to address jurisdiction-specific AML, sanctions, customer due diligence, privacy, data access, recordkeeping, escalation, and reporting obligations. Coordinate cross-border ownership, procedures, risk assessments, control inventories, implementation, remediation, and escalation of material regional concerns. Quality Assurance and Rules GovernanceMaintain or oversee monitoring inventories, parameters, approvals, changes, testing evidence, and supporting documentation. Lead quality assurance, effectiveness testing, calibration, tuning, and corrective action involving data, coverage, workflow, documentation, or control concerns. Escalate material system interruptions, missing or delayed data, rule failures, backlog conditions, and recurring quality issues. Program, Data, and Change EnablementDefine Compliance requirements and partner with Technology, Data, Fraud, Product, Operations, Reporting, and business stakeholders on monitoring coverage and improvements. Coordinate implementation and stabilization of monitoring programs, reports, rules, and workflows, including testing, training, capacity assessment, and post-implementation review. Promote data completeness, accuracy, reconciliation, ownership, exception handling, process efficiency, and sustainable control evidence.Audit, Examination, and Governance SupportLead or support partner-bank reviews, audits, independent testing, regulatory examinations, due diligence reviews, and third-party assessments. Coordinate requests, walkthroughs, samples, evidence, responses, remediation plans, and closure support. Provide management information, risk updates, recommendations, and strategic input regarding staffing, control performance, global expansion, and operating-model improvements. QualificationsProgressive experience in BSA/AML, financial-crime compliance, transaction monitoring, investigations, regulatory reporting, or a related discipline. Management or supervisory experience strongly preferred. Strong working knowledge of BSA/AML, counter-terrorist financing, sanctions, KYC, CIP, KYB, CDD, EDD, unusual and suspicious activity escalation, and regulatory reporting concepts. Experience supporting multiple legal entities, jurisdictions, international products, regional Compliance teams, or cross-border matters preferred. Ability to distinguish enterprise standards from local requirements is essential. Experience in prepaid, payments, fintech, banking, money transmission, or financial services preferred. CAMS or comparable certification preferred or required within a company-established period. Bachelor’s degree in a related field preferred; relevant experience may be considered in lieu of a degree. Strong analytical ability and proficiency with spreadsheet, reporting, monitoring, and case-management applications. Demonstrated ability to lead teams, develop employees, prioritize risk, manage competing deadlines, resolve issues, communicate complex matters, and work effectively with partner banks, auditors, examiners, regional teams, and cross-functional partners. Sound judgment, attention to detail, organization, discretion, adaptability, and ability to operate effectively in a fast-paced, evolving environment. Periodic business travel required. InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.*This position is eligible for the Employee Referral Bonus Program - Tier III#LI-TL1