Front Desk Receptionist

Job Description

Job Description

Job Summary

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience

• College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• High School diploma or equivalent required.

• Computer experience required.

• Customer Services experience preferred.

Physical Requirements

• Flexible and long hours sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

• Ability to work weekends

Fundamental Requirements

• Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

• Review Front Office log

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

• Follow all cash handling and credit policies.

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

• Be familiar with hospitality terminology.

• Have knowledge of emergency procedures and assist as needed.

• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner

• Balance and prepare individual paperwork for closing of shift according to hotel standards

• Maintain a clean work area.'

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This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Hours per week:

• 20-40

Work Location:

• One location

Work Remotely

• No

Job Types: Full-time, Part-time

part time or full time. 

Morning 8-4 

afternoon 4-12pm

night audit 12-8am

we are currently hiring for all shifts.