Switchboard Operator

Job Description

At Highpoint-Sumner Regional Medical Center we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer:

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

Health (medical, dental, vision) and 401K benefits for full-time employees

Competitive paid time off

Employee assistance program mental, physical, and financial wellness assistance

Tuition reimbursement/assistance for qualified applicants

And much more...

Job Summary: The switchboard operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps switchboard files updated with current room numbers, discharged patients, new admissions, etc. Maintains updated employee information for the disaster procedure files. Reports to: Director, Health Information Management

Essential functions:

Receives incoming calls to house extensions or patient rooms.

Receives calls from in-house extensions. Handles all emergency calls and pages. Contacts appropriate personnel as situation warrants. Handles all intercom paging and general information from in-house and outside calling parties. Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor. Also take and relay messages to on-call persons by paging, beeping or calling their home. Keep all pertinent information on the bulletin board and disaster policies and procedures updated. Stay abreast of any and all changes which apply to switchboard functions.

Education/experience: High school diploma or equivalent required

EEOC statement:

Highpoint-Sumner Regional Medical Center is committed to providing equal employment opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.