Store Manager

Store Manager

Store Manager Job Description and Requirements

Job Related Duties: A Store Manager reports to the Supervisor/General Manager of Store Operations and his/her responsibilities include, but are not limited to the following:

• Flexibility to work on-call and as needed to accommodate operational and scheduling needs.

• Day-to-day store operations, including scheduling, training, and supervising employees and assistant managers.

• The Store Manager is responsible for the store profits, and all controllable expenses; including labor, inventory levels, as well as cash and inventory shortages.

• Self-motivated, dependable and able to work effectively in a fast-paced environment while maintaining 100% total customer focus.

• Supervising and directing the activities of employees.

• Ensuring excellent customer service.

• Recruiting, training and development of employees.

• Motivate, encourage, and challenge store clerks.

• Promote and resolve customer complaints in a timely and professional manner.

• Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well kept.

• Ensure all merchandise is stocked and displays are appealing to guests, priced correctly, and displayed in a safe manner.

• Maintain quality brand image standards as pass evaluations.

• Supervise and discipline all store employees (and Assistant Manager) according to company policy.

• Monitoring compliance with company policies and procedures.

• Maximizing sales and profitability.

• Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.

• Complete daily paperwork and computer entry in a timely manner as established by management.

• Monitor cash overages/shortages, inventory shrinkage, and drive-offs daily.

• Conduct store meetings as needed with employees.

• Have the physical ability to perform all duties of a store clerk regularly.

• Implement monthly promotions, vendor policies and procedures and ensure all POS advertising/signage is properly posted in a timely manner.

• Communicate and perform price change request, mark downs/ups as requested by the Operations Manager. Communicate any issues with merchandise pricing with Price Book Administrator.

• Creating positive store culture by treating employees fairly and with respect.

• Monitoring and enforcing all safety and security policies and procedures and reporting any and all unsafe conditions.

• Conduct regular Safety and Security Meetings and document with employees attending signatures.

• Report and process all employee and customer incidents/accidents following company procedures.

• Ability to work varied hours/days as business dictates.

Physical Requirements:

• Must be able to stand for extended periods of time.

• Lift, bend, twist, squat, reach overhead, climb ladders, enter and work in cold climate (coolers and freezers) for up to 15 minutes.

• Prepare food such as pizza, subs, or any other food service provided at the location.

• Tolerate the smell of gasoline fumes and cleaning products.

• Effectively lift and move a fire extinguisher, if necessary, to where it may be needed.

• Have sufficient visual ability to check forms of identification.

• Ability to read, count and write to accurately complete all documentation.

• Ability to freely access all areas of the store including selling floor, stock area, and register area.

• Ability to operate and use all equipment necessary to run the store.

• Ability to climb ladders.

• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.

Skills:

• Basic knowledge of computer applications (Excel, Word, etc.)

• Excellent interpersonal skills.

• Strong leadership and managerial skills.

• Strong team building and communication skills, including ability to communicate verbally to both large and small groups of employees.

• Strong analytical skills.

• Strong understanding and commitment to Nittany MinitMart's corporate mission, vision, and total customer focus.

• Ability to prioritize tasks and delegate effectively.

• Ability to handle difficult situations professionally.

• Ability to understand all information in the daily reporting of store operations.

Supplemental pay:

• Bonus pay

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Referral program
• Employee discount
• Profit sharing