Store Leader

Job Description

Job Description

Job Summary:

The Store Leader (General Manager) will be working on-site at the car wash, greeting, and interacting with customers, and leading a team by example. This person will be responsible for establishing and maintaining customer service, overseeing the operation of a location, and ensuring maximum sales through world-class customer service and providing a high-quality customer experience.

Essential Duties and Responsibilities:

• Hires and retains a great team of smart, kind, and driven people.
• Invests time to help each member of their team achieve their personal and professional goals.
• Regularly provided feedback regarding performance, providing an opportunity to improve skills.
• Constantly learns and becomes better in their leadership skills.
• Grows top-line revenue and membership by making certain each guest is greeted with enthusiasm and kindness.
• Is relentless in providing a clean and safe environment for their team and guests.
• Appreciates the intellectual challenge to learn all about the soaps and unique equipment we use to give our customers a clean, shiny, and dry car.
• Collaborates with our excellent maintenance experts who will help them maintain their soap and equipment.
• Loves working outdoors with the team and constantly teaching, coaching, and inspiring the great people you work beside.
• Provided customers a positive experience worth talking about.
• Ensures compliance with all policies and procedures through regular meetings and training of team members.
• Handles discipline and termination of team members as needed and in accordance with policy.
• Trains and develops team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety.
• Oversees the productivity, breaks, and daily scheduling of all team members.
• Monitors the performance of location financials; contributes towards reaching financial goals.
• Prepares and handles daily cash deposits. Drives to and from the bank to make daily deposits.
• Orders, stocks, and maintains merchandise and inventory for the location.
• Handles vehicle damage claims with a sense of urgency.
• Ensures location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
• Properly uses membership approach when interacting with new customers.
• Performs other duties as assigned.

Qualifications and Requirements:

• Strong leadership and communication skills.
• Record of developing Team Members and Leaders
• Self-motivated, and results-driven leader.
• Record of driving results (revenue, EBITDA, etc.)
• Excellent customer service skills.
• Experience leading a membership model (preferred)
• Experience managing a preventative maintenance program or something similar (preferred)
• Must be able to read, count, and write accurately.
• Must be able to work various hours, weekends, and holidays.
• Must be able to smile and maintain a clean appearance as per the dress and grooming standards.
• 2 years or more of being responsible for the results of a high-performing store, location, or company.
• Hiring the right Team Members
• Training and Mentoring Team Members
• Managing Cost/Expenses/Scheduling
• Ensure product and location always represent company standards on site (brand, cleanliness, product quality)
• Responsible and familiar with Profit and Loss Statements
• Retail experience preferred.
• High school diploma or equivalent, college degree preferred.
• Prolonged periods standing and working on the cash register or related equipment.
• It is required that you have a clean driving record and a current Driver's License that is not suspended or expired.
• Must be able to lift up to 15 pounds at times.

Work Environment and Physical Demands:

• Person will work outside in a loud environment due to car wash equipment. The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching, and stooping.

EEO-1 Category: First/Mid-Level Officials and Managers

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