Slot Attendant

Slot AttendantThe Slot Attendant provides fast, friendly, and knowledgeable service to guests on the slot floor. This role assists players with machine operation, resolves minor technical issues, processes jackpots and payouts, and ensures a positive gaming experience. Slot Attendants help maintain game integrity, support slot operations, and deliver exceptional guest service in a high-energy environment.How You Will Create the ExtraordinaryActively patrols assigned sections looking for opportunities to surprise and delight guests, while enhancing guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luckDisplays attentive, upbeat, and enthusiastic behavior during each "Moment of Truth" interaction throughout the shiftDevelops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiativesClearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket outsResponds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standardsVerifies and countersigns hand paid jackpotsResolves guest complaints through the use of "Service Recovery" with a sense of urgency and empathy with approved levels of authorityKeeps slot areas clean, secure, and well maintainedAdhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the samePresents oneself as a credit to the Company and encourages others to do the samePerforms all other related and compatible duties as assignedWhat You Will NeedMust be 19 years of age or olderMust be able to speak, read, and write the English languageMust be able to obtain and maintain a Nebraska Racing & Gaming licenseHS Diploma or GED requiredMust have strong oral and written communication skills including tact when dealing with difficult customersConstant public contact with frequent interruptionsBasic computer skills required, must demonstrate a high level of technical proficiencyMust be able to add, subtract, and multiply large amounts of money at a rapid and accurate rate.Must present a professional, well-groomed appearanceCourteous, friendly, outgoing personality is essentialGood organizational skills requiredExcellent attention to detail and a high level of accuracy requiredAbility to maintain extremely confidential informationAdditional RequirementsAbility to push and pull up to 50 poundsAbility to lift and carry objects up to 30 poundsAbility to bend, stoop, twist, reach, and kneel repetitivelyMust be able to work from a standing position and/or walking motion for extended periodMust have manual dexterityMust be able to work in an environment subject to variable temperatures, bright flashing lights, and loud noiseFlexible to work various shifts to include days, evenings, nights, weekends, and holidaysJob InfoJob Identification 88580Job Category CasinoJob Schedule Full timeLocations Harrah's Nebraska (On-site) Caesars Entertainment