Front Office Manager

Job Summary:
We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

Key Responsibilities:

• Led and trained front desk staff, and managed shift schedules.


• Process guest check-ins, confirm reservations, assign rooms, and issue room keys.


• Handle confidential guest information with integrity.


• Resolve guest complaints and requests in a friendly, professional manner.


• Ensure the lobby and common areas are clean and welcoming.


• Manage cash drawer contents and transactions during shifts.


• Coordinate with Housekeeping/Maintenance to ensure room readiness.


• Process payments (cash, debit, credit) and check-outs, resolving any charges.


• Generate daily reports (arrivals, departures, special requests) and ensure accuracy.


• Supervise staff performance and complete performance reviews.


• Assist guests with directions and information about the property and local areas.


• Perform administrative duties such as filing and updating records.


• Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.


• Complete other duties as assigned.

Requirements:

• Minimum 2 years of hospitality experience.


• Minimum 2 years of front desk experience.


• At least 1 year of supervisory experience, preferably in hospitality.


• Proficiency in Windows OS and company-approved spreadsheets and word processing.


• Strong verbal and written communication skills.


• Ability to handle guest complaints and resolve issues promptly.


• Ability to manage time effectively in high-pressure situations.


• High school diploma or equivalent.

Physical Demands:

• Regularly required to walk, stand, and use hands to reach.


• Frequently required to stoop, kneel, crouch, or crawl.


• Must be able to lift and move up to 50 pounds occasionally.--