Grocery/Frozen/Dairy Clerk - Part time, Weekend & Weekday Closing Shifts

Front Line Customer Service Position

This is a front line customer service position requiring enthusiasm, friendliness and a respectful and positive attitude! The clerk engages with customers, vendors and co-workers; provides support for co-workers; is accountable for maintaining the core of the store by stocking items. Must have some evening and weekend availability.

When applying, please be sure to account for at least 10 years of previous employment or all of your most recent employers if under 10 years of work history.

General duties and responsibilities include adhering to the co-op's seven guiding principles and mission, regular attendance, cooperation and communication with all co-op staff members, staying informed by reading all internal communications, knowing and following all Co-op policies and procedures, establishing appropriate priorities, managing and using time well, learning and adapting to new procedures and tasks, handling job responsibilities in an accurate, thorough, professional and friendly manner, ability to multi-task and switch tasks mid-stream to help others, help to train and support other staff members, keeps regular cleaning schedule for all equipment and department, cleans assigned area to maintain safe and sanitary conditions, logs and orders all special orders properly and efficiently, makes price changes in accordance with standard procedures to reflect cost of goods and margin requirements, consults with Grocery Manager on planning and execution of resetting of sections to accommodate new products or to discontinue slower selling items, contributes ideas for new products, techniques and systems to improve the operations, ensures rotation of product, maintains perishable inventory for department operations, maintains inventory of non-food supplies and packaging materials, understands packaging, display and pricing margins, makes displays attractively and neatly, works with vendors to accurately receive product when necessary.

Customer service duties include providing customers with a high level of efficient, responsive service, suggesting alternative products for those not available, obtaining customer contact information to follow-up any unresolved questions, waiting on customers at the counter and taking orders, ability to project a friendly personality and work as a positive team member, outstanding customer service skills and an interest in serving the public.

Stocking duties include stocking and maintaining the shelves in your sub-departments, proper rotation to ensure quality and freshness, monitor pricing while stocking to catch any discrepancies, counting the load when breaking it down, report all shortages or miss-picks to the Receiver or the Department Manager, daily blocking of your department after loads are processed, blocking of the entire store on evenings that you close, work back stock thoroughly on non-load days.

Ordering duties include meeting order deadlines, familiarity with other sub departments within the grocery department in the event you need to cover a day off or vacation in that department, proper ordering to ensure a nearly 100% in stock availability, while maintaining back stock, knowledge of Co-op inventory controls.

Safety duties include proper equipment use of knives, bailers, compactors, other, sweep and mop any debris or spills to prevent unnecessary slips and falls, proper ergonomics while lifting and bending to reduce strains and sprains, report any safety issues to management or safety committee member is required.

Sanitation duties include clean shelves, coolers and department as regularly scheduled, keep coolers and freezers neat and orderly, monitor temperatures daily to ensure products stay in the safety zone.

Environmental factors and physical requirements include standing, walking, stooping, kneeling, crouching and manipulating (lifting, carrying, moving) light to medium weights of 10-60 pounds, good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp and visual acuity to operate equipment, frequently required to sit, reach with hands and arms, talk and hear.