Warehouse IT Hardware Asset Manager

Job Description

Job Description

This role leads the Retail IT Hardware team by managing the full lifecycle of store technology equipment, from procurement and configuration through audits and vendor partnerships. The Manager ensures hardware processes run smoothly, supports store and vendor needs, and partners with cross-functional teams to enhance operations and contribute to client's overall retail experience.

Essential Duties and Responsibilities:

·       Provides leadership to direct reports, including but not limited to, hiring, training and development.

·       Manage and support Store and Vendor hardware requests following ticket assignments

·       Accurately track and manage IT Hardware (POS, credit card scanners, self checkouts, etc) through the hardware life cycle including but not limited to receiving, QA, shipping, and new processes

·       Develop and create Retail IT hardware documentation and processes

·       Build, Configure, and QA store technology hardware including but not limited to computer, network equipment, and other equipment

·       Manage monthly core audits for Retail IT Assets

·       Create and maintain relationships with vendors and supply partners

·       Generate vendor quotes and purchase orders using client and Vendor software 

·       Close connections to Engineering, Store Support and Field Teams.... the avenues to several opportunities

Role Requirements:

·       Occasional after-hours, weekend, or holiday work may be required to respond to urgent issues or service calls.  

Qualifications: Education

·       Bachelor’s degree in a relevant field such as Computer Science, Information Systems, Cybersecurity, or Data Science preferred. 

Qualifications: Experience

·       5 + years' experience in IT hardware management, retail IT operations, or a related technical support field

·       3+ years in a leadership or supervisory role.

Qualifications: Manager Leadership Skills

·       Effectively communicates across teams and departments, translating organizational goals into actionable plans. Models transparency and creates psychological safety in communication.

·       Develops individuals and team by providing feedback, coaching, and growth opportunities aligned with their strengths and the organization’s needs. Fosters a culture where development is a shared team priority.

·       Navigates interpersonal and team conflict with empathy and objectivity. Creates an environment where respectful dialogue is expected and supported, and holds self and others accountable for addressing issues constructively and in a timely manner.

·       Establishes aligned goals, tracks performance, and addresses issues proactively. Coaches team members for both performance and growth, ensuring consistent delivery against expectations.

·       Strengthens cross-functional relationships by building trust, encouraging inclusive input, and removing barriers to collaboration. Fosters a team culture rooted in respect and shared accountability

Apex Systems is a world class technology service business that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions.

Company Description

Apex Systems is a world class technology service business that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions.