Retail Cosmetics Brand Expert - Estee Lauder, Bay Plaza - Full Time

Job Overview As a Beauty Brand Expert at Macy's, you are the go‑to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast—creating personalized routines, demonstrating new trends, and helping customers look and feel their best. Daily Responsibilities Start each day with a positive example—energized and ready to inspire the team. Review daily sales goals and stay informed about new launches, top‑performing products, and current beauty trends. Welcome customers with genuine hospitality, build lasting relationships through friendly conversations. Maintain a shoppable space—ensure testers are clean, signage and pricing are current, and displays reflect brand standards. Support merchandising updates and keep the space visually appealing. Encourage team to share loyalty benefits and ensure a sincere thank‑you ends each interaction. Model collaboration, honesty, and care to support peers. Strive for continuous improvement, meet sales goals, and learn from each other. Who You Are and What You Will Do Deliver exceptional customer service through personalized consultations and expert product knowledge. Build lasting relationships with clients and drive client development through outreach and follow‑up. Review and analyze business performance and implement strategies to grow business. Plan and execute in‑store and vendor‑led events to drive traffic and engagement. Maintain brand standards through proper merchandising, hygiene, and stock replenishment. Collaborate with vendors, personal stylists, and store leadership to optimize outcomes. Resolve customer concerns in a professional and customer‑first manner. Stay informed on new launches, best‑sellers, and beauty trends to support team education. Manage multiple priorities in a fast‑paced environment with strong attention to detail. Demonstrate sound judgment and passion for the beauty industry. Acquire new customers by opening credit accounts and sharing loyalty benefits. Qualifications 3-5 years of relevant retail, beauty, or leadership experience preferred. Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Physical requirements: standing, lifting at least 25lbs, stooping, kneeling, crouching, climbing ladders, reaching, frequent use of computers and handheld equipment, cash register operation. Benefits We offer a dynamic, inclusive environment with competitive pay and benefits including comprehensive health and wellness coverage, 401(k) match, paid time off, eight paid holidays, continuous learning and leadership development, and community involvement. Additional benefits: merchandise discounts, performance‑based incentives, annual merit review, employee assistance program with mental health counseling and legal/financial advice. Employee Eligibility Full‑time colleagues typically work 30 or more hours per week; part‑time colleagues typically work 12‑24 hours per week. Hours are dependent on business needs and colleague availability. Equal Opportunity Employer Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's