Service Technician II

Job Description ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment, cooking equipment such as ovens, ranges, and broilers, refrigeration equipment including refrigerators, freezers, and prep tables, food processing equipment such as slicers, mixers, and scales, and kitchen exhaust, ventilation and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best‑in‑class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. Summary The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on‑site support to Hobart Service customers that includes but is not limited to installation and/or service of commercial food equipment. Routine work schedule includes on‑call, after‑hours, holiday, and weekend on‑site repair support. Essential Duties and Responsibilities Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed. Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material basis. Interpret and follow schematic diagrams. Demonstrate knowledge of sequence of operations for multiple operating modes. Complete and document preventive maintenance on mechanical and electrical commercial food equipment. Implement and support standard operating procedures outlined in Hobart Service safety manuals and programs. Support branch and organization financial objectives by providing a quality customer experience. Maintain current organization, industry, and equipment knowledge. Responsible for assigned company assets including vehicle, tools, and inventory. Follow the company's safe driving and other applicable policies. Supervisory Responsibilities This position has no direct or indirect supervisory responsibilities. Qualifications – Education and Work Experience High school diploma or GED and 2–4 years of electrical and mechanical experience. High school diploma or GED and 0–2 years of HVACR service experience with an EPA certification. Vocational certificate in HVACR. Desired Education and Experience Associate’s degree or Vocational Certificate is preferred. Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred. Certificates and Licenses Position/Location dependent. Industry certification is highly desirable. Job Specific Knowledge Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment, skilled in use of various tools and equipment such as basic hand tools, service manuals, gauges, and meters. Customer Service – highly professional demeanor with excellent telephone skills and etiquette, utilizing interpersonal styles to positively assist and influence customers. Problem Solving – fundamental role in finding ways to address all types of problems with effective approaches. Safety at Work – maintains high sense of alertness to detect danger early and prevent risk, danger, or injury. Technical and Analytical Skills Read and interpret standard service manuals, mechanical diagrams, and maintain knowledge of parts stocking and identification methods. Understand basic math, including percentages and measurement conversions. Compile and summarize data for supervisors and branch managers. Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel. Quality Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor own work to ensure quality. Quantity Meet productivity standards as set by Customer Facing Metrics (CFMs). Complete work in a timely manner. Strive to increase productivity and work quickly. Attendance and Punctuality Be consistently at work and on time. Ensure responsibilities are covered when absent. Arrive at meetings and appointments on time. Dependability Follow instructions and respond to management direction. Take responsibility for own actions. Teamwork Balance team and individual responsibilities. Exhibit objectivity and openness to others' views. Give and welcome feedback. Contribute to building a positive team spirit. Puts success of team above own interests. Build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed. Recognize accomplishments of other team members. Keep commitments and commit to extended hours when necessary. Complete tasks on time. Safety Read and understand safety guidelines. Approach job responsibilities with an emphasis on safety, efficiency, and quality. Perform visual safety inspections of vehicle and equipment, report defects and remove from service until repaired or replaced. Demonstrate comprehensive knowledge of company products and services. Complete required safety training. Time Management and Communication Skills Prioritize workload, special tasks, and concurrent projects to ensure accurate and efficient completion within established time frame. Communicate orally with individuals inside and outside the organization. Demonstrate crisis/conflict resolution skills. Self‑motivate and accept direction from senior technicians and management. Thrive in a multi‑tasking environment and adjust priorities quickly. Physical Demands and Work Environment While performing the duties of this job, the employee may: Lift up to 75 lbs with or without assistance. Climb up to 10 ft with an A‑frame ladder. Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet. Walk 3–5 miles per day. Drive 5–6 hours per day. Kneel, squat, bend, push/pull. Move in different positions to accomplish tasks in various environments including tight and confined spaces. Operate motor vehicles or heavy equipment. Operate machinery and/or power tools. Working Conditions: Office and customer facilities (including commercial kitchens of various types of businesses). Exposure to noise, heat, cold, slippery, wet or dirty conditions may occur. Travel requirement up to 50% of time. Hours of Work: Normal business hours with occasional/frequent/extended hours as needed. Flexibility with schedule to meet critical deadlines. Extended hours may include nights and/or weekends. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr Hobart Food Equipment and Service