Sr Application Support Analyst

Sr Application Support Analyst Regular FT Professional Bolingbrook, IL, US Salary Range: $85,363.00 To $92,477.00 Annually

ABOUT THE ROLE

The Senior Application Support Analyst provides high quality application support for software solutions developed by S&S Activewear. This role partners closely with business users, customers, and technical teams to ensure application reliability, timely issue resolution, and an exceptional user experience. The Senior Application Support Analyst supports end users and department managers via email, chat, and phone, applying strong analytical and troubleshooting skills to resolve application issues. This position requires excellent communication skills, a customer focused mindset, and hands on technical experience in both application support and software development.

SCHEDULE & COMPENSATION

Monday-Friday, Full-Time, Exempt Pay Range: $85,363 - $92,477 annually (Based on experience)

BENEFITS

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement.

WHAT YOU WILL DO

Serve as a primary point of contact for application support inquiries and incidents Diagnose, troubleshoot, and resolve application issues using sound technical and analytical problem-solving techniques Perform application issue triage and debugging to identify root causes, determine impact, and recommend resolution paths Communicate clearly and professionally with both technical and non-technical stakeholders Manage and prioritize the application support ticket queue; elevate issues to the Software Engineering team as appropriate, providing detailed analysis and reproducible steps Monitor application performance to proactively identify issues, trends, and opportunities for improvement Contribute to and maintain system documentation, knowledge base articles, and help desk procedures Collaborate with team members to build and share knowledge of application functionality, architecture, and best practices Ensure a consistently positive customer and end user experience

WHAT WE'RE LOOKING FOR

Strong analytical and technical problem-solving skills Excellent written and verbal communication skills Ability to work effectively with both business users and technical teams Experience working with relational databases, including T SQL and the ability to write queries to retrieve and analyze data Entry level software development experience using .NET, including familiarity with C#, basic debugging, or exposure to application development concepts Ability to manage multiple priorities in a fast‑paced application support environment

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or listen. The role also requires occasional handling and sitting; frequent bending; and constant walking and standing. Employees must be able to lift, carry, push, and pull 21–50 pounds, as well as reach above the shoulder, reach outward, squat, and kneel as needed to perform job responsibilities.

WORKING ENVIRONMENT

While performing the duties of this job, the employee will be in the main office of the Distribution Center. The noise level in the work environment is usually low to moderate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check. #J-18808-Ljbffr S&S Activewear LLC