Sr. Document Production Associate 2nd Shift

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

• *Perform document production work according to established policies and procedures
• *Thoroughly assess job request identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• *Exercise independent judgment & use established procedures standards and formats to edit proofread convert create transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• *Assist with coordination of document production services preparation intake and workflow within team
• *Troubleshoot more complex software or hardware problems
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting completing and delivering all work
• *Communicate with peers supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client

• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading design or other document production and preparation as needed

• Complete other tasks and assignments as assigned by management
• Interact with clients in person over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications :

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years experience preferably in a legal banking or large corporate environment
• Document production word processing experience preferred
• Advanced skill in the use of MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents 
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced team environment working both independently and collaboratively
• Ability to prioritize work balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks equipment or software concerns on own; understands when to escalate a problem to a supervisory level
• Excellent verbal and written communication skills including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information :

The salary range for this role at the noted RRD location is $17.74 - $24.47 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education qualifications skills experience certifications proficiency performance shift location and other business needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on the role in addition to the hourly rate of pay the total compensation package may also include overtime shift differential call-in and/or stand-by pay. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

#WLOH

At RRD we value innovation authenticity and integrity. To uphold the security and fairness of our hiring process we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Remote Work :

Yes

Employment Type :

Full-time