In-House Service Specialist
MILLENNIUMSOFT
Position : In-House Service Specialist
Location : San Diego, CA
Duration : 6 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Sales Support
Level Of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Work hours: Potential shifts are: 6am – 2:30pm; 7am - 3:30pm; 8am – 4:30pm; 9am – 5:30pm; 9:30 – 6pm PT
3 Must haves on the resume:
- Tech skills, strong team-player skills & desire to grow career with client
Job Description:
- Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by client.
- Provide follow-up service by calling customers who have recently had service interactions.
- Maintain accurate records and documentation on service tickets.
- Follow up on shipped parts that require a parts return (RMA). Complete service documentation as required. Interface and work closely with advanced support specialists as required.
- Associate degree in Electronics/Computers/Biomedical Engineering or equivalent two year technical or military training in electronics is required.
- Three to five years’ service experience in the troubleshooting and repair of electronic systems, preferred.
Vacancy posted 5 days ago
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