Senior Product Manager

Senior Product Manager

Caribou is seeking a Senior Product Manager with a strong background in internal-facing tools and automation. You'll own agent-facing experiences and workflows, driving measurable improvements in bottom of funnel conversion and agent efficiency by taking an AI-first approach. The ideal candidate thrives at the intersection of product strategy, user experience, AI and data-driven growth.

Responsibilities:

• Own and evolve Caribou's agent-facing tooling experiences, from discovery to launch to iteration.
• Drive bottom of funnel conversion and agent efficiency by improving agent workflows and introducing AI and automation for Sales & Operations.
• Partner with Design and Engineering to deliver high-quality, intuitive user experiences for internal users.
• Use data and experimentation to drive decisions, size impact, and optimize key user flows.
• Translate both customer and agent insights into product decisions via lightweight research, interviews, and usability tests.
• Partner with Analytics and Sales & Operations to size opportunities and validate outcomes.
• Balance speed and quality by prioritizing scope while maintaining design and performance excellence.

Location:

Candidates are welcome to work remotely from the states of AZ, CO, DC, IL, MD, TX, and VA with a preference for the Chicago IL, Denver CO, or Phoenix AZ areas. Caribou does provide the option to work in-office or hybrid from our Denver, CO or Chandler, AZ offices. We may consider remote candidates in CA, FL, MA, NY, OR, WA, and WI, subject to additional approval. Eligibility by state is subject to change.

Qualifications:

• Experience: 5+ years in product management (or related roles), with a focus on agent-facing products and/or Sales & Operations enablement.
• Data Fluency: Hands-on with tools like Looker, BigQuery; confident in setting test metrics and reading results.
• Product Taste: Clear perspective on operational UX and workflow efficiency; can articulate why an interaction works for both users and the business.
• Collaboration: Strong partnership skills with Design, Research, Engineering, and business stakeholders; comfortable working within design systems.
• Technical Awareness: Familiarity with AI/ML systems and API integrations; comfortable going deep on implementation details with engineering.
• Business Acumen: Able to build and maintain a roadmap that solves real business needs; understands tradeoffs across conversion, cost, and customer experience.
• Communication: Skilled at writing clear specs; adept at driving alignment through both verbal and written communication.
• Education: Bachelor's degree in a relevant field; advanced degree a plus.

How We Will Take Care Of You:

• Competitive compensation: $151k - $189k
• Eligible for annual performance based bonus
• Equity options
• 401(k) savings program
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.

Our Core Values:

• Give a damn. What we're doing matters. We show up determined to deliver results, and we love it.
• Velocity. We're intentional about where we're going and we race towards it.
• Make the assist. We have diverse strengths. We offer and ask for help so we all win.

The essential functions of this position require consistent attendance, availability, and active engagement throughout your full scheduled shift.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.