Systems Operations Engineer

Systems Operations Engineer

With limited guidance from leadership, the System Operations Engineer utilizes knowledge and experience to help with vulnerability management, endpoint & device management, software distribution, Systems administration and Active Directory Management duties. The System Operations Engineer is responsible for deploying new technologies, managing various application services, and troubleshooting system software or hardware related issues to help maintain a stable, secure, and effective technology infrastructure.

Essential Responsibilities include the following:

• Enterprise Vulnerability Management – In partnership with the Security and Compliance team, lead system discovery and remediation actions required to address system vulnerabilities on Cloud and On-Prem systems in a timely fashion.
• Endpoint Device & Software Deployment Management – Using the various system tools; ensure endpoint devices have system policies, applications, patches, and standard settings applied.
• Extended Detection and Response (XDR) Management - Assist with managing the tools that provides Antivirus/malware protection, early threat detection, blocks malicious activities and remediates affected systems.
• Active Directory Management - Manage and maintain MS Server environments 2012 -2022 including enterprise directory services, Group Policy, DNS, IIS, DHCP, DFS, and ADFS.
• System Administration - Manage and maintain on premise and cloud-based virtualization environments, collaboration tools, Terminal Servers, Lab Management Systems, Databases, and SharePoint sites.
• Produce metric reports and capacity planning reports as needed to support the Windows and storage environments.
• Assist in planning/implementing/managing Disaster Recovery solutions for enterprise applications and infrastructure, including Site Recovery Manager.
• Ensure all system changes meet change control and secure standard policies and procedures.
• Working with customers both internal and external to troubleshoot incidents.
• Coordinate and participate in key process improvements as they relate to the client/server and core infrastructure services environment.
• Perform regular system tuning, upgrades, and performance monitoring.
• Works closely with key project team members such as project managers, business analyst, technical leads, and business users.
• Identify potential trends in performance gaps and recommend modifications to the standardized work documents by using process improvement principles.
• Evaluate and recommend new technology upgrades; evaluate new software and hardware to determine usefulness and compatibility with existing software/hardware.
• Participates in On-Call rotation to provide 24/7 critical systems production support.
• Other duties and special projects as assigned.

Skills:

• Strong written and verbal communication skills.
• Ability to facilitate and lead complex discussions in a mixed technical and business team environment.
• Must have a team-oriented approach and keen attention to detail.
• Must be able to suggest plans to integrate new and existing systems.
• Must be self-directed and able to work effectively in a diverse team environment with little to no direct supervision.
• Strong problem-solving and analytical skills.
• Ability and desire to take ownership of tasks and responsibilities.

Knowledge:

• Extensive knowledge and experience related to IT systems and technologies.
• Extensive knowledge of common industry hardware, operating systems, monitoring software, tools and utilities, and platforms, in addition to free and open-source tools.
• Extensive knowledge of Microsoft Office products, e.g., word processing, spreadsheet, presentation, data base, project planning.
• Extensive knowledge and practice creating, executing, and scheduling PowerShell scripts or other methods to resolve issues and/or automate tasks.
• Thorough knowledge of SDLC and PMO methodologies.
• Must understand technical problems and solutions in relation to current and future business environments.
• Knowledge of infrastructure hardware and/or software installation, configuration and maintenance (i.e., firewalls, routers, switches, operating systems, storage, administration/monitoring tools).

Qualifications:

• Associates Degree in Computer Science, Information Systems, or another related field. In lieu of computer-related degree, Associate degrees in other fields may be considered in conjunction with equivalent work experience.
• More than 8 years of experience in IT industry with experience in Windows Server administration; Active Directory Services (AD, DNS, DHCP), RDP and MS Terminal Server, Antivirus Administration, and vulnerability management.
• Hands on Experience in IIS Web Server Administration.
• Hands on Experience in managing / supporting VMWARE servers (hosts and guests).
• Hands on Experience with the complete patch management lifecycle including testing, deploying, troubleshooting missing patches and patch issues.

• Bachelor's Degree in Computer Science, Information Systems, or another related field.
• Microsoft certified (MCSE).
• Experience with MS SQL, Oracle DB.
• Experience with IaaS Cloud Solutions – MS Azure preferred.
• Experience with Office 365 and SaaS based solutions.
• Hands on Linux Administration experience.
• Hands on experience with Application Performance Management solutions.
• SharePoint administration experience.
• Systems Security training and/or certifications.
• Hands on experience with on premise and cloud-based Identity Management solutions.
• Experience in regulated IT environments (HIPAA, PCI, SOC 2, ISO 27001).

For US Candidates The anticipated base pay range for this position is $82,500 - $110,000. This represents the good-faith estimate of the compensation range at the time of posting. Actual pay will be based on job-related factors, which may include: Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, eyewear discounts. US employees are eligible for the following time off benefits: Vacation and/or Sick time, Holiday pay, Birthday PTO.

Upon request and consistent with applicable laws, ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, (be sure to provide your name and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io . ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.