Maintenance Technician

Maintenance Technician

Reports To: Engineering Managers

The Maintenance Technician is responsible for assisting with the operation, maintenance, service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program, handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, plumbing, etc. Length of service and experience will be the main factors in differentiating between Maintenance Tech I, II and III.

Qualifications

• Read, write, speak and understand English
• Working knowledge of electrical, mechanical, emergency, preventative maintenance systems and all related engineering disciplines.
• Must meet age requirements of jurisdiction.
• Ability to communicate with public and other employees.
• Valid driver's license preferred.

At the Sea Mist Oceanfront Resort: We want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile

Performance Standards

Guests Service: Maintain guests' satisfaction as the driving philosophy of the department. Personally, demonstrate a commitment to guest service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure guests satisfaction. Ensure you have been trained to meet the department and the resort standards. You are empowered to deliver amazing guest service. You will be encouraged and rewarded for all your responsive guest assistance. We will be providing all our guests in all outlets with amazing levels of service to meet or exceed their expectations. You must be sure that consistency of service and standards are met.

Financial: Assist your immediate supervisors to manage the department within budget. Assist all your managers to accurately forecast revenues/expenses. Assist the team to prepare annual departmental budget that accurately reflects the department's operations plan. Assist your managers and supervisors in anticipating revenue/cost problems and reporting discrepancies to your immediate managers. Assist the team in ensuring the department staff is trained in control procedures as outlined by your managers. Follow controls for all purchasing, receiving, storage, preparation, etc. Keep waste to a minimum by planning actions and strategies that reduce damage, theft or other factors that cause costs to rise.

People: Treat the team according to the resort's values. Assist with the training of the resort team and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop talent by acting as a mentor. Use ongoing safety plan to minimize workers' compensation claims. Train staff to increase level of guest's sales, service and safety skills on an ongoing basis.

Quality: you will be trained to know the general operations of department and how all resort departments work together to achieve business objectives and to meet guests' expectations. Know the commonly occurring challenges of the department and how to overcome them. You will be asked to know department operations standards for your department. You will be held accountable for consistently meeting these standards. You need to meet all of our safety and sanitation standards such as Emergency Plan, CPR/Heimlich/AED, Lockout/Tagout training for all employees, proper storage of equipment, and storing chemicals away from other products.

Assist in managing our resort: you will be asked to assist all our managers and specifically the engineering managers in preparing the department budget and maximizing department resources to contribute to the successful achievement of the budget. You will be asked to assist in identifying major revenue and expense opportunities and possible problems. You need to be sure we keep our repair costs down by maintaining equipment.

Primary Responsibilities

• Approach all encounters with guests, owners and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with our Sea Mist Oceanfront Resort standards, as required by scheduling which will varies according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Sea Mist Oceanfront Resort standards and regulations to encourage safe and efficient resort operations.
• Follow all resort and departmental procedures and policies.
• Report emergencies and unusual situations immediately according to policy.
• Handle guest room maintenance requests in a timely fashion.
• Demonstrate an attitude of cooperation and helpfulness at all times.
• Assist with the operation, maintenance and repair of equipment.
• Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.
• Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.
• Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings.
• Point out and assist with eliminating safety concerns.
• Assist in maintenance of health code requirements for pool and spa.
• Complete assigned maintenance work order forms daily.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Assist with grounds and landscaping tasks.
• Perform any other duties as requested by management.

Essential Functions

Constantly. Adhere to all work order policies and procedures.

Constantly. Communicate parts and materials needs to supervisor in a timely manner.

Constantly. Inform supervisor on job and project status.

Constantly. Keep adequate parts, materials and supplies on supply cart.

Constantly. Maintain and repair all equipment in laundry, kitchen, guestrooms, convention areas and public space. Repair refrigeration, plumbing and electrical fixtures in guestrooms, kitchen or laundry to manufacturer's specifications.

Constantly. Maintain work areas clean and organized.

Constantly. Monitor life safety systems and respond to alerts as necessary.

Constantly. Maintain and repair carpet, wall covering, furniture, painted surfaces, change burned out light bulbs and other cosmetic repairs in guest rooms, tower, convention area, public areas and as assigned, preventive maintenance.

Constantly. Report all unsafe conditions immediately.

Frequently. Clean and treat all food and beverage floor drains with enzymes weekly.

Frequently. Complete other duties assigned by supervisor to include cross training.

Frequently. Maintain chemical levels in automatic mechanical systems.

Frequently. Maintain electrical carts.

Frequently. Repair irrigation or sprinkler systems.

Occasionally. Attend all mandatory meetings.

Occasionally. Fill key list orders.

Occasionally. Make nametags and signs.

Rarely. Remove and install water heaters.

Physical Requirements

SITTING: Occasionally. Chair with back.

STANDING/WALKING: Constantly. Stairs, tile, rubber mats covering tile, linoleum, concrete, padded carpet, marble, gravel, etc.

CROUCHING (BEND AT KNEES): Frequently. Lifting, completing tasks performed at low levels, putting supplies and materials away, stocking supply carts.

KNEELING/CRAWLING: Frequently. Plumbing repairs, carpet repairs, etc.

STOOPING (BEND AT WAIST): Frequently. Repairing cosmetic needs on furniture and other equipment as needed, lifting light objects, putting supplies and equipment away.

TWISTING (KNEES/WAIST/NECK): Frequently. Perform cosmetic, electrical, plumbing and other repairs.

CLIMBING: Frequently. Ladders, step stools, stairs.

BALANCING: Frequently. Climbing ladders, scaffolding, stairs, carrying tools and equipment.

LEG/FOOT USE: Rarely.

Sea Mist Oceanfront Resort