Community Services Specialist

We are seeking a motivated and organized applicant to be a strong contribution to the overall performance and success of the Community Services program! APPLICANTS MUST COMPLETE WEST CENTRAL'S APPLICATION TO BE FULLY CONSIDERED FOR EMPLOYMENT. Please include the position title and posting number (CSS #092026) on your completed application. This is a full-time position working 36 hours per week in the Appleton City office. West Central understands the challenges of work/life balance and has instituted a compressed work week to allow staff more time for family and commitments outside of the office. The Community Services Specialist plays a key role in the daily operations of the Community Services programs. This position supports a variety of services to ensure the effective delivery of resources to individuals and families in need. Responsibilities include but are not limited to: - Food pantry support- assisting with unloading trucks, stocking products, distribution, cleaning, completing paperwork, reports and client intakes. - Program support and operations- answering and returning phone calls, filing, billing, mail processing, and data entry. - Low-Income Home Energy Assistance Program (LIHEAP) assistance- registering and processing applications, filing, mailing/receiving documents, client communication. - Emergency and crisis services- conducting intakes, providing referrals, and helping clients access needed resources. {=html} - Must have working knowledge of Microsoft Office and possess the ability to use a variety of software applications including unit specific software. Ability to use basic office equipment (i.e., phone systems, copying machines, scanner/printers, and computers). - Be a positive team player with excellent people skills. Have the ability to communicate and work professionally with all clients and co-workers with a positive attitude while motivating and inspiring others. - Ability to handle sensitive agency and participant information in a confidential manner. - High school diploma or equivalent is required. Three years social services and office experience or two years post-high school education in related field preferred.