LEAD MEDICAL ASSISTANT

Job Title

Under the direction of the manager of clinic operations, functions as a supervisor to clinical staff capable of preparing evaluations and providing input on performance and administering evaluations. In addition, brings disciplinary items to the manager. Provides medical assistant support to the providers if there is a staffing need. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient's Bill of Rights.

All incumbents must have satisfactorily completed a Cooper IDX training program to include:

• Registration, Scheduling, E-Commerce and FSC.
• Annual eligibility certification required.

Serves as a mentor and role model and displays Cooper's Core Values.

Ability to provide on-site training.

Excellent customer service skills; strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members.

Knowledge of patient rights, aseptic/sterile technique and infection control best practices.

Excellent written communication skills, computer literate, typing skills, comfortable with Microsoft Office software.

Must have reliable transportation and must be available to travel to all of the various clinical locations to meet business needs as determined by management.

Experience Required:

• Minimum of 1-2 years' experience in clinical operations in a fast-paced physician's practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients.
• Scheduling, registering and working on an electronic health record with knowledge of front desk.
• Minimum of 1 year of experience working with IDX and Epic required.

Education Requirements:

• High School Diploma or Equivalent required.
• Graduate of an MA Clinical Training program required.

License/Certification Requirements:

• Current documentation of a national certification for the registered medical assistant (RMA) or National Certified Medical Assistant (NCMA) or for the certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification)
• BLS required.