Automation Service Engineer - New Brunswick, NJ

Position Summary The Automation Servicer Engineer (ASE) will attend to service needs of BD Advanced Diagnostics customers within their assigned geographic territory, as well as nationally, on an as-needed basis. The ASE utilizes appropriate tools, test equipment, and schematic diagrams to deliver a best‑in‑class customer experience while working remotely without direct supervision. Shift: Monday‑Friday, 10 AM – 7 PM. Duties and Responsibilities Respond promptly to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include KiestrA, Microbiology, Molecular, and LC/MS. Generate revenue by collaborating across service and support teams to drive field service revenue through billable offerings such as preventive maintenance and equipment moves. Lead customer expectations by communicating work performed and providing follow‑up plans when needed. Collaborate with customers to proactively schedule and complete system upgrades as needed. Report and document all customer complaints in appropriate systems of record for resolution and investigation. Maintain spare parts inventory, company‑issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Demonstrate good judgment in utilization of company credit card while adhering to expense levels within established business guidelines. Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. Participate in weekend/holiday on‑call rotation (approximately every six weeks), requiring local phone availability and potential national travel for instrument support. Maintain a professional appearance at all times. Participate in vendor credentialing programs and complete required vendor credentialing to gain and maintain access to customer facilities. Candidate must have a Real ID. Minimum Qualifications Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical, or related disciplines OR 10+ years of relevant experience in troubleshooting and/or repair of complex electro‑mechanical, electronic, computer, or electrical systems in commercial, industrial, or military settings. Understanding of electronics, electro‑mechanical devices (Mechatronics), PLCs, and pneumatics. Intermediate knowledge of information systems networking architecture design and setup. Intermediate understanding of computer software operating systems and the ability to communicate with customers’ IT personnel and lab leadership to schedule and complete routine software upgrades and maintenance. Preferred Qualifications Expertise in robotics. Experience with liquid chromatography (LC) and mass spectrometry (MS) instrumentation. Knowledge of lab information systems (LIS) and database management. Microsoft, Cisco, or A+ accreditation advantageous. Understanding of basic computer security concepts and standard processes. Excellent verbal and written communication skills. Outstanding customer service and soft skills. Valid state‑issued Real ID driver’s license with at least 3 years of driving history and compliance with BD’s auto safety standards. Physical Requirements Lift 30–40 lb. objects from the floor to chest level. Perform repetitive manual socket work, using crescent wrenches and screwdrivers over an 8‑to‑10‑hour day. Sit, kneel, squat, bend, and stand repeatedly during an 8–10‑hour period while assembling and repairing instrument suites. Push and pull objects weighing up to 70 lb. Perform fine motor tasks while reaching over an 8–10‑hour day. Carry a 30‑lb. pack on your back for up to 1 hour. Drive distances of up to 6 hours, including in adverse weather conditions. Climb portable ladders and step stools. May be required to wear a respirator while servicing equipment; must pass a fit test and annual spirometry. Benefits Annual Bonus Potential Discretionary LTI Bonus Health and Well‑being Benefits Medical coverage Health Savings Accounts Flexible Spending Accounts Dental coverage Vision coverage Hospital Care Insurance Critical Illness Insurance Accidental Injury Insurance Life and AD&D insurance Short‑term disability coverage Long‑term disability insurance Long‑term care with life insurance Other Well‑being Resources Anxiety management program Wellness incentives Sleep improvement program Diabetes management program Virtual physical therapy Emotional/mental health support programs Weight management programs Gastrointestinal health program Substance use management program Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well‑being BD 401(k) Plan BD Deferred Compensation and Restoration Plan 529 College Savings Plan Financial counseling Baxter Credit Union (BCU) Daily Pay College financial aid and application guidance Life Balance Programs Paid time off (PTO), including all required State leaves Educational assistance/tuition reimbursement MetLife Legal Plan Group auto and home insurance Pet insurance Commuter benefits Discounts on products and services Academic Achievement Scholarship Service Recognition Awards Employer matching donation Workplace accommodations Other Life Balance Programs Adoption assistance Backup day care and eldercare Support for neurodivergent adults, children, and caregivers Caregiving assistance for elderly and special needs individuals Employee Assistance Program (EAP) Paid Parental Leave Support for fertility, birthing, postpartum, and age‑related hormonal changes Leave Programs Bereavement leaves Military leave Personal leave Family and Medical Leave (FML) Jury and Witness Duty Leave Salary Range $27.00 - $43.20 USD Hourly Equal Opportunity Employer Statement Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. #J-18808-Ljbffr BD