Assistant Shop Manager

See’s Candies, established in 1921, continues to uphold high quality candy and customer service across more than 250 retail shops and an expanding e-commerce presence. As a Retail Assistant Manager, you will support the Shop Manager in achieving sales targets, maintaining customer service excellence, and ensuring smooth daily operations. This role involves leadership responsibilities and active involvement in various aspects of retail management. Key Responsibilities Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales‑focused and customer‑focused environment. Set an example by achieving daily, monthly, and annual sales goals. Communicate and implement company direction, policies, and programs. Delegate tasks, ensure team compliance, and provide necessary follow‑up. Assist in resolving customer and employee concerns in a professional and timely manner. Aid in training and developing team members on company programs, policies, and procedures. Provide support and feedback to team members to enhance their performance and growth. Assist in recruitment efforts by identifying and recommending qualified candidates for employment. Ensure compliance with company policies, procedures, ethical standards, and safety protocols. Assist in monitoring and controlling expenses to meet budgetary goals. Support procedures related to cash handling, protection of company assets, and banking. Assist in maintaining accurate timekeeping records and promptly approving weekly payroll. Ensure compliance with state and federal laws related to wages and breaks. Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules. Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory. Other duties as assigned. Minimum Qualifications Minimum 1 year of retail management experience. Proven success in developing, motivating, training, and coaching employees. Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability. Ability to follow, as well as implement and enforce, company policies and procedures. Strong work performance. Proven ability to grow the business by seeking sales opportunities and developing a sales‑driven team. Proven ability to learn new technologies quickly and manage change efficiently, proactively, and in a positive manner. Physical ability to carry out essential functions including packing candy, stocking shelves, ringing sales, standing or walking during entire shift, and lifting up to 25 pounds. Flexibility in working hours, including weekends and holidays. Internal applicants must be in good standing. Pay rate: $29.79 per hour. See’s is an EOE, See’s will consider qualifying applicants with criminal histories consistent with applicable local, state, or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00). We welcome applicants to join our team dedicated to making life sweeter. #J-18808-Ljbffr