Night Auditor

Night Auditor

There are two aspects to this position: regular Front Desk duties and performing the night audit procedures. The Night Auditor is dually responsible for all after hour's guest service, including but not limited to check ins and phone calls, and ensuring the night audit is completed during the shift. This may involve resolving any accounting issues that may arise and running quality control reports. This position is responsible for preparing the Front Desk for all aspects of the next day's operations. The Night Auditor must be able to work with little to no supervision and be able to use initiative to work through unfamiliar situations which may arise. This person must be punctual and extremely reliable. Excellent communication, customer service skills, teamwork, and ability to work in an office environment are a must. Qualified candidates are required to have a flexible schedule and are required to use multiple software applications at a time. Basic computer skills are necessary for all qualified candidates. Previous guest service experience and schedule flexibility is required. Applicants with an accounting background will be given preference. Schedules days and hours include nights, weekends, holidays, and overnight "graveyard" shifts during the winter.

Winter Responsibilities: The Night Auditor must be able to work unsupervised during the hours of 10:00pm and 8:00am three to four days a week, with the support of a Supervisor via cell phone during this time if needed. The position requires initiative and the ability to handle a wide variety of situations that may arise throughout the night, as well as the regular functions of a Front Desk Agent. The Night Auditor must be alert and able to function during all hours of the night in order to provide great guest service irrespective of time. These hours allow you to chase the mountain lifestyle by watching the snow totals and enjoy skiing/riding at Copper Mountain. You can use the Real Deal program benefit and ski/ride at one of the 16 surrounding ski resorts in Colorado if the weather patterns show huge accumulation elsewhere. If your dream is chasing pow, then let's align it with the job of your dreams! Summer Responsibilities: After the winter season, this position like many others is subject to reduced hours, seasonal layoff and different summer shifts. In the summer, the position will change with the potential for different pay and shift requirements

Night Auditor Duties:

• The Night Auditor is responsible for running all night audit functions within out property management system. They are accountable for all monies received at the Front Desk and is responsible for turning all monies and reports in to Accounting. The Night Auditor will review lodging transactions for Copper Mountain properties daily to ensure that accurate and timely revenues and expenses are recorded. They are also responsible for ensuring outlet charges post correctly on guest folios by processing all traffic sheets for Copper retail and restaurant operations.

Front Desk Agent Duties:

• As an agent the job requires that the individual has a positive work attitude. They are here to serve the Guests to the best of their abilities. They work to find solutions when faced with challenges. They do their best to create a memorable experience with each Guest they come in contact with. They are constantly providing feedback about problems they are encountering. They are to know their job functions and adhere to all policies. They check in and check out Guests, they answer phone calls appropriately, and assist with any special projects/assignments. This person will be entrusted with being the central point of contact for Copper Mountain Resort between the hours of 11pm and 7am during the winter and will be responsible for dispatching security and/or emergency services should such a situation arise.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

Supervisory Responsibilities:

• Assist and train new employees during the winter season

Personal Attributes:

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Excellent time management and a proven ability to multi-task
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life
• Great communication skills

Basic Requirements:

• Must be able to lift and carry items up to 50 lbs.
• Able to stand for up to 8 hours
• Must be able to remain awake and alert throughout the night.
• Ability to work well with various computer systems including Microsoft Office programs
• Basic computer skills
• Ability to type
• Ability to communicate clearly in English
• Ability to take multiple phone calls at once
• Must be at least 18 years old.
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.

Preferred Experience and Special Skills:

• College degree in the degrees of Hospitality/Resort or related fields
• Accounting experience and experience working with various property management systems is an advantage, as is prior Night Audit experience.
• Previous guest service/front desk/hospitality/resort experience