Quality Technician I

Position: Quality Technician I
Location: Morristown, TN
Shift: Rotating 8-Hour Shifts
Pay Rate: $21.74/hour

Summary Description

The Quality Technician I is responsible for ensuring that raw materials and finished products meet both customer and company quality standards through inspection, testing, documentation, and analysis. Reporting to the Quality Manager, this role supports manufacturing operations by performing laboratory testing, maintaining quality records, and collaborating with production teams to drive continuous improvement and deliver high-quality products.

Internal Applicants: Candidates must have no disciplinary action beyond a formal discussion within the past 180 days and no more than one formal discussion during that period.

What You'll Be Doing

• Inspect and evaluate finished products for color, registration, print quality, ink adhesion, and physical dimensions.
  
• Prepare heat and cohesive seal samples using laboratory sealing equipment.
  
• Perform seal strength and lamination bond testing using tensile testing equipment.
  
• Weigh raw materials and finished products using analytical balances.
  
• Test product opacity using X-Rite equipment.
  
• Conduct organoleptic (sensory) evaluations of finished materials.
  
• Perform solvent retention testing using gas chromatography equipment.
  
• Analyze coefficient of friction (COF) using Thwing-Albert testing equipment.
  
• Record, analyze, and maintain quality data, test results, and statistical information.
  
• Operate the Quality Assurance Table, including:
  
  • Cutting and preparing samples
    
  • Verifying repeat measurements
    
  • Identifying print defects
    
  • Documenting findings
    
  • Communicating quality concerns to appropriate personnel
    
• Operate densitometers, X-Rite systems, and other color measurement software.
  
• Perform routine maintenance and calibration of laboratory equipment.
  
• Prepare job boards, color standard booklets, and other quality documentation.
  
• Create accurate customer documentation, including:
  
  • Certificates of Analysis (COAs)
    
  • Customer correspondence
    
  • Run data forms
    
  • End-of-job summaries
    
  • Color standard submissions
    
• Maintain and update databases, spreadsheets, and other software applications used for quality tracking.
  
• Review and approve color standards prior to customer submission.
  
• Assist in investigating product quality issues and identifying corrective actions.
  
• Maintain an organized, clean, and safe laboratory work environment.
  
• Support continuous improvement initiatives and quality programs.
  
• Work independently and collaboratively with production and quality teams.
  
• Perform overtime and additional duties as business needs require.
  

We'd Love to Hear From You If

• You have a high school diploma or GED.
  
• Previous quality assurance or manufacturing experience is preferred.
  
• You have strong attention to detail and take pride in producing accurate work.
  
• You can follow detailed procedures and work instructions in a fast-paced manufacturing environment.
  
• You are comfortable performing laboratory testing and documenting results accurately.
  
• You have basic computer skills and experience using Microsoft Office or similar software.
  
• You can maintain accurate logs, records, and production documentation.
  
• You possess strong communication and interpersonal skills.
  
• You demonstrate sound judgment and can make informed decisions based on product history and testing results.
  
• You are committed to continuous improvement, teamwork, and customer satisfaction.
  
• You maintain a high level of professionalism when working with customers and coworkers.
  
• You are dependable and willing to work overtime when needed.
  

Benefits

At TOPPAN Packaging Americas, we offer a comprehensive Total Rewards package designed to support overall wellbeing. Benefits may vary based on location, employment classification, or collective bargaining agreement and may include:

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
  
• 401(k) retirement plan with company match
  
• Employee Assistance Program and wellbeing resources
  
• Paid time off and holidays
  
• Company-paid and voluntary insurance plans including life, accident, and disability coverage
  
• Tuition reimbursement
  

Equal Opportunity Employer

TOPPAN Packaging Americas is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. Reasonable accommodations are available throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.