Operations and Quality Control Assistant

Job Description

Job Description

Job Title: Operations and Quality Control Assistant (Non-Exempt / Hourly)

About the Role:

The Operations and Quality Control Assistant is a non-exempt, hourly position responsible for supporting the day-to-day execution of operational activities while ensuring adherence to company standards and quality expectations. This role plays a critical part in coordinating field and administrative operations, maintaining schedules, and facilitating communication across teams. The Operations Coordinator actively participates in both administrative and field-based work, including regular onsite support.

In addition to coordination responsibilities, this role has a strong focus on quality control. The Operations Coordinator is responsible for monitoring service delivery, inspecting work performed by field staff, and ensuring compliance with company standards, client expectations, and safety requirements. This position requires hands-on involvement in identifying performance gaps, documenting findings, and working with operations leadership to implement corrective actions.

This is a non-exempt role eligible for overtime, and the position may require flexibility in hours, including early mornings, evenings, or weekends based on operational needs.

Minimum Qualifications:

• At least 2 years of experience in an operations, coordination, or field support role
• Experience in service-based industries such as janitorial, facilities maintenance, or landscaping preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and work order management systems
• Strong organizational and multitasking abilities with high attention to detail
• Excellent verbal and written communication skills
• Ability to work both independently and in field environments

Preferred Qualifications:

• Experience with data analysis and reporting tools such as Tableau or Power BI
• Familiarity with supply chain, inventory management, and logistics coordination
• Experience conducting inspections, audits, or quality control reviews
• Knowledge of safety standards, compliance requirements, and industry best practices
• Experience working in a fast-paced, multi-location service environment

Key Responsibilities:

• Coordinate and monitor daily operational activities to ensure timely and efficient completion of tasks and projects
• Serve as a liaison between Account Managers, Operations, and field teams to ensure clear communication and alignment
• Manage scheduling, resource allocation, and logistics to support routine operations and special projects
• Track key performance indicators (KPIs) and prepare operational reports for leadership review
• Maintain accurate records, documentation, and compliance-related materials

Quality Control & Field Oversight:

• Conduct routine site inspections and quality audits to ensure services meet company and client standards
• Evaluate performance of day porters and field staff, documenting deficiencies and reporting findings to management
• Ensure proper use of supplies, chemicals, and equipment in accordance with company and safety standards
• Identify trends in service issues and recommend corrective actions or training needs
• Support implementation of quality improvement initiatives and standardized processes
• Assist in resolving service complaints by investigating issues and coordinating corrective actions

Operational & Inventory Support:

• Place supply orders for all accounts, including consumables, chemicals, and equipment
• Organize and stage supplies/chemicals for distribution to field teams
• Monitor inventory levels and ensure proper allocation of materials across accounts

Field Support:

• Provide onsite support working alongside day porters and field staff (2–3 days per week)
• Assist with coverage for call-outs or staffing gaps as needed
• Support onboarding and hands-on training of new employees in operational procedures and quality expectations

Vendor & Administrative Coordination:

• Communicate with vendors and suppliers to ensure timely delivery of goods and services
• Assist in developing and implementing operational policies and procedures
• Identify inefficiencies in workflows and recommend process improvements

Skills:

• Strong organizational and time management skills with the ability to handle multiple priorities
• Effective communication skills for cross-functional coordination and field interaction
• Detail-oriented with a strong focus on quality assurance and compliance
• Analytical skills to review performance metrics and identify improvement opportunities
• Problem-solving mindset with the ability to address operational and service-related challenges
• Ability to work in both office and field environments, including physical activity as needed
• Proficiency in operational and reporting software to support scheduling, tracking, and documentation